Miquido

Introduce your business and what you do there.

I’m the CTO of a startup.

What challenge were you trying to address with Miquido?

We had a bad experience with another provider trying to bootstrap our product, so we needed another company to pick up where they left off.

What was the scope of their involvement?

Miquido served as consultants when it came to rearchitecting what we had. We asked for an initial assessment of our current state. We knew it internally, but we wanted it verified with them to see what they’d suggest. The report was accurate and spot on.

We then initiated the first phase, which was to build the components library for a Flutter application. Then, we moved onto getting more developers on board from them and integrating the UI library with the rest of the app. We provided the content, visuals, and layout while they just helped with the actual development.

They also helped clean up the legacy codes that we had in place. We then added QA to the mix because we had a lot of trouble getting it in a stable state. They continued to help us with that.

We received web expertise from them as well. They took a lot of responsibility and ownership on both QA and engineering. They helped us implement the actual changes. On the QA, they helped us identify logical, product-wise issues and implementation issues.

Now we’re launching in the app stores. The app is for iOS and Android. We expect to get a little more help from Miquido.

What is the team composition?

Initially, we had two people on the engineering side, but we increased that team to three. We also have two QA people.

How did you come to work with Miquido?

Miquido was recommended to us.

How much have you invested with them?

We’ve invested $120,000.

What is the status of this engagement?

We started working together in January 2021, and we extended our partnership to August.

What evidence can you share that demonstrates the impact of the engagement?

Miquido is hands-on with all aspects of the project. They provide a lot of help, and they’ve been doing a good job. Their developers are knowledgeable. We had bad experiences working with consultancies in the past, but Miquido is great at assigning resources. It’s been a positive experience, and we didn’t have any complaints.

How did Miquido perform from a project management standpoint?

Project management isn’t something they help us with. It comes from our side. We didn’t have any issues with getting them up to speed. We work in a scrum methodology. It wasn’t difficult for us to explain everything to them, and they adapted.

Their team delivered as promised except for cases with unforeseen issues like COVID-19. They were always professional. We communicate through Slack and Zoom.

What did you find most impressive about them?

Miquido didn’t try to oversell themselves, which is something that frequently happens with other agencies. They were well structured and organized.

We made it clear that we were using Angular, but they didn’t have a lot of expertise in-house. Miquido went out of their way to help us find solutions. We ended up hiring in-house for that, but they were honest that they didn’t have that expertise.

Are there any areas they could improve?

They had some policies regarding when meetings should happen or how they should be that didn’t fit our way of working. It’s not a bad thing, but I’d expect them to be able to have solutions for how to cope with it.

Do you have any advice for potential customers?

Communication is key. They have good people. If I had to compare them with the previous agency or other agencies we’ve worked with before, they don’t try to escape blame.

Their team is super flexible. They understand the product and give you the people to build it as if they were part of your team. You should treat them as if they’re part of your team.

Please describe your company and your position there.

I am the Chief Operating Officer of a software development and IT services company.

For what projects/services did your company hire Miquido, and what were your goals?

We hired Miquido to develop a pair of mobile applications and a web interface to assist our customers manage vehicle queues.

How did you select this vendor and what were the deciding factors?

Miquido had really great experience and past performance. This experience was combined with a sound planning and execution methodology, a culture of delivery, and reasonable prices. We wanted to make sure that the new capability fit seamlessly into our normal engineering operation and maintenance model - Miquido offered the ability to do that without significant technological change.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Miquido developed two mobile applications (in both iOS and Android) and a web interface - all of which are linked together. Everything was built in AWS.

How many resources from the vendor's team worked with you, and what were their positions?

Throughout the project, twelve individuals contributed to the effort. We had a full complement of resources applied to the team. This included a program manager, designers, front end developers, backend developers, DevOps engineers, Quality Assurance, and architects.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverables were of high quality and met the intended purpose/expectations. We were very concerned about intuitive design given our diverse customer base and the deliverables have received significant positive feedback for simple, clear, and intuitive operations. More complicated aspects of the application (geolocation and automated queueing logic) were developed soundly.

Describe their project management style, including communication tools and timeliness.

Miquido's project management was incredibly collaborative and open. Development tools were shared between their team and our managers. They were very clear at the beginning that our constant engagement would be a key factor in success and made sure that everything was transparent and timely. We finished on time and on budget. I always knew that I could get an answer back very quickly should I have one.

What did you find most impressive or unique about this company?

Their ability to quickly synthesize the problem, break it down into management requirements, and then deliver according to their plan was amazing. There were no games and/or efforts to broaden scope - you got what they said they would deliver. Even though we build software as a core function of our business, we learned some from the Miquido processes.

Are there any areas for improvement or something they could have done differently?

Honestly can't think of anything to constructively offer.

Introduce your business and what you do there.

I’m the co-founder of a social networking platform.

What challenge were you trying to address with Miquido?

We needed their team to help us build our MVP.

What was the scope of their involvement?

Miquido did full-stack development and built our MVP for native iOS. We started by providing them our vision and preparing the wireframes, and they then helped us flesh out our ideas until we were ready for the development and implementation stages. They designed the app's UI in collaboration with our internal team and took over the in-app design. Our MVP is built to be user-generated content (UGC)-enabled.

We just launched the product last April 2021, and Miquido continues to build solutions to help us improve our platform.

What is the team composition?

We work with Mike (iOS Developer & Project Manager), a quality analyst, two frontend and two backend developers, and an account manager. Their assigned resources vary depending on the task they have to take on.

How did you come to work with Miquido?

Miquido was recommended to us by a recruiter in our area. We then spoke with their team and went to Poland for an exploratory meeting, discussing scope, price, etc. We felt confident that they could efficiently handle the project, so hiring them was an easy decision to make.

How much have you invested with them?

We've spent $300,000 so far.

What is the status of this engagement?

We began in October 2019, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We just launched our product after pausing operations due to the pandemic, but we've already received positive feedback from users and external developers. Miquido has utilized solutions that highlight our map-related app features, which others had told us not to use because they could be too difficult. While we encounter a few bugs and issues now and then, none of these remain unresolved. 

I'm confident that Miquido's work will help our business reach greater heights — their team empowered us to move forward with our business by building the product that we envisioned.

How did Miquido perform from a project management standpoint?

We mainly communicate via Slack and Google Hangouts. Miquido has reliable project management skills. I'm especially impressed with Mike's capacity to simplify technical language for our team to understand — it shows how well they manage their clients. Their involvement helps us not to feel isolated in any phase of the project.

What did you find most impressive about them?

Miquido goes above and beyond their technical expertise to deliver what we need. They're a team of positive, hard-working people who communicate well with us despite our language barriers.

Are there any areas they could improve?

We've had to deal with the removal of our senior developers twice, one being more detrimental than the other. Miquido could fine-tune their structure around communicating with clients and preparing them for the removal or movement of resources to ensure that all deadlines are met without hurdles.

Do you have any advice for potential customers?

The more prepared you are, the better the engagement will go. Be sure to break down your timeline, vision, and expectations — Miquido will take it from there and deliver what you want.

Introduce your business and what you do there.

From the moment of issuing the original opinion, we have completed another 2 projects with Miquido, in which the company improved the aspects that were previously poorly assessed.

What challenge were you trying to address with Miquido?

We have made 2 new projects regarding the Android application for e-book readers with e-ink screen and a universal PC application for synchronizing e-books with Kindle readers.

What was the scope of their involvement?

Very good

What is the team dynamic?

Very good

How did your relationship with the vendor evolve?

The quality of their communication and commitment to product development has improved.

How did Miquido address the challenges that arose?

Without problems, very fast and elastic.

This review was published on February 4, 2019.

Partner, Mobile Application App

Retail

1001-10,000 Employees

Warsaw, Poland

$200,000 to $999,999

May 2017 - Ongoing

Project summary: 

Miquido provides mobile application development, working on native iOS and Android apps. Basing the backend on the company’s website, they’ve developed e-commerce, e-book, and download features. 

Feedback summary: 

Having launched in late 2017, the apps have received more than 300,000 downloads and excellent ratings on the respective app stores. The team is devoted and consistent but could improve their communication and level of proactiveness in terms of contributing ideas.

BACKGROUND

Introduce your business and what you do there.

I’m a partner of a mobile application devoted to selling e-books and audiobooks in Poland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We needed someone to build our app from scratch. It’s for buying, reading e-books, and listening to audio books.

SOLUTION

What was the scope of their involvement?

We provided full documentation and specifications before they began, then they were responsible for the native iOS and Android application development, basing the backend on our current website.

It features a shop where users can buy and download the products, and there is also a subscription service for which they developed the module. The third component is the e-book reader, where users can open the files they’ve purchased either individually or within the subscription. The last part is the audiobook player, with lots of its own specific features.

We’re slowly moving some of the technology competencies in-house, but we are still doing full-on development with Miquido. They’re releasing new features every two weeks for both platforms.

What is the team composition?

We have a full mobile development team, including two Android developers, two iOS developers, a mobile tester, a UI/UX designer, and one project manager.

How did you come to work with Miquido?

I joined the company after the cooperation started. They received two or three offers from the top software houses in Poland, and Miquido’s was the best.

How much have you invested with them?

We’ve spent over $500,000.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The apps have been live since November 2017. We’ve had more than 300,000 downloads of the app within a year and three months and we have 65,000 active users each month. We get loads of feedback—our rating in the App Store is 4.6 and in the Play Store it’s 4.4.

How did Miquido perform from a project management standpoint?

I’m very happy with the cooperation. It was tricky because we’re a big organization that isn’t technology focused. There are loads of different stakeholders on our side and they’re not in our offices, so sometimes that’s hard to navigate. There are some communication issues from time to time as with all outsourced teams, but nothing major. We communicate with Jira, Slack, and Confluence.

What did you find most impressive about them?

The team is devoted to the project and there haven’t been any huge changes. They rotate the employees. Even if there are replacements, they’re made in a timely manner and are good. I’m impressed with their HR and how they manage to retain talent on their side.

Are there any areas they could improve?

Their level of proactiveness could be improved as, generally, they’re a bit passive. They leave it for the customer to decide when something is not the best scenario, but they should be more vocal and share the risks associated with certain practices. They could also offer more insight into the best way forward.

Do you have any advice for potential customers?

No.

Star Ratings:

Overall rating: 4

Quality: 4

Schedule: 4

Cost: 4

Willing to refer: 5

Introduce your business and what you do there.

We’re a startup focused on the creation of a mapping application. We provide a platform for users to create custom maps. It also enables the creation of communities and discussion boards on the maps.

What challenge were you trying to address with Miquido?

Having an office in New York with all in-house developers was extremely costly for a startup. We were still not generating revenue, but costs were really racking up and progress was slow. We didn’t have all the essential members we needed and wanted to complete the team structure.

What was the scope of their involvement?

Initially, we wanted was to see whether our in-house product could be repaired and launched by them. Otherwise, we’d have to overhaul the code, start from scratch, and fulfill our patent through a new product. 

Miquido provided a very detailed estimate and code review. The review took about five days and gave us a lot of annotations on our front- and backend code. Their recommendation was to overhaul the code, as it would be more cost-effective and scalable for us.

We started wireframing from there. The head designer of the company sat with us, along with frontend and backend experts. They helped us understand challenges that very developers in the US couldn’t figure out.

What is the team composition? 

We visited them on-site and were met with representatives of each department of their team: someone from sales, the design lead, the backend development team, and a DevOps engineer.

How did you come to work with Miquido?

The first reach-out was by us, through Clutch. We aggregated a list of about 40 companies from the site, based on the feedback of other users and the companies’ reputations. We used that for our decision-making, since we couldn’t fly all over the world and meet people personally.

Miquido reached out to us in less than a few hours, and we started a discussion from that moment on. We set up a call with one of the founders of the company to understand a bit more about them. We didn’t want to just talk with a member of the sales team.

We were invited to come to Poland if we wished to and were also told that one of Miquido’s managers was in the US and would be happy to discuss the project with us in person. We invited him to our office and shared a bit about the challenges we were going through.

We also visited them in Poland and were impressed with their city, office, and team. Their entire team is several hundred people. Members of their top management, a project manager, designers, and frontend and backend experts were all present to listen to our challenges and goals for the app development.

We felt reassured by their in-house team, confident they wouldn’t outsource to other developers.

The process started with an intensive two-day workshop, to get a better scope and a more accurate estimate. We were then given three price points, which was very useful. It enabled us to benchmark Miquido’s offer against other companies and strategize our development efforts as we were seeking funding.

The versions of their offer were: almost everything we wanted, exactly what we wanted, and what we wanted along with what Miquido thought would benefit us. We ended up going with the last custom offer because it met most of our goals.

We chose them based on their reputation on Clutch and on other sites generally, as well as past projects in their portfolio. Miquido was happy to highlight past projects both in Poland and for international companies, all of which were impressive. It didn’t seem like being in the US would be a challenge whatsoever.

Another important reason for hiring them was that their CTO suggested a lot of cutting-edge ideas, which would save us money down the line. It made us feel like they weren’t trying to get as much money as possible out of us, but would rather see us succeed in a long-term partnership. When I asked why they didn’t want our money, they were adamant that startups shouldn’t waste money before testing their products.

I could really connect with their mentality and honesty. I appreciate when people are being genuine and honest in the business world because it’s rare.

We engaged them pre-COVID, before we were all working from home, and having every single one of their members in one facility was a rare for a software house. They had software designers, web, iOS, and Android developers all in one house.

Lastly, they had super impressive offices, and everyone there seemed really happy. Their services weren’t expensive, and their team seemed happier than others I considered.

Another company we reached out to said that they would do a code review by a certain date and didn’t meet that date. It was late by only four days, but it made me think that I could expect similar delays later on in the project. The quick response from Miquido was a big reason for going with them. They delivered quickly from the start. 

How much have you invested with them?

The expenditure for our initial project was just shy of $500,000. We’ve spent another $60,000 since then, and I expect to spend another $200,000. We’ve raised more funds and are not slowing down at all.

What is the status of this engagement?

We started the project in September 2019. The website and the first MVP were delivered in December 2020. We’re working on another project with them at the moment.

What evidence can you share that demonstrates the impact of the engagement?

The amount of work delivered and tested in the sprints is remarkable. Miquido even revised and fixed our previous app, which we needed for internal reasons. That was a challenge that no other company could accomplish. We were able to secure more funds thanks to Miquido’s designs.

Even though it wasn’t included in the work scope, Miquido provided us with some valuable, actionable SEO metrics through their internal data scientists. Since then, we’ve had a 400% increase in the organic traffic to our website and a lot of interest in signups.

We’re not even promoting this yet, so the results are great. Using analytics and data has really helped.

How did Miquido perform from a project management standpoint?

I’ve worked for and owned other companies, and good work ethic can be rare. It’s inspiring to work with Miquido because of their impressive work ethic.

We communicated daily on Slack, Google Hangouts, and email. When we were at their office, we had daily stand-ups. They even had space for us to set up private offices at their location.

What did you find most impressive about them?

Miquido has very competitive pricing, and all the services needed for development, from UI/UX designers to specialized Flutter or React Native developers. Miquido has a very high standard for whom they hire. They don’t hire inexperienced people, and their whole team has great English skills.

Are there any areas they could improve?

This was a journey with some hiccups along the way. Most of those issues happened on our end. For instance, we went ahead and developed something, noticed that our assumptions were wrong, and had to go back. Miquido was so set on pleasing us that they didn’t challenge us at the time, but this is a mistake that could’ve happened to anyone.

The mistake was connecting to a mapping API that we were certain was free, which we were dependent on. We noticed that it wasn’t free anymore and that it wouldn’t be scalable. Miquido helped us figure out a workaround.

Do you have any advice for future clients of theirs?

I’d definitely encourage people to reach out and go beyond the first step of the engagement. Once you make the initial connection, have a video conference with someone at Miquido and visit their headquarters if possible. It's most beneficial to come with as many wireframes and approved designs as possible. It can cause delays if there are things that aren’t figured out yet.

Please describe your company and your position there.

The Łanowa Association looks after people with intellectual disabilities. I am, in turn, a board member of the above-mentioned Association

For what projects/services did your company hire Miquido?

Create a new website for the Association

What were your goals for this project?

Our goal was to create a new website for the Association

How did you select Miquido?

Miquido proposed a free website creation, because it knew our social activity.

Describe the project in detail.

The scope of the project was to create a website

What was the team composition?

The Miquido team worked on the project. And it was also coordinated by two people from our Association

Can you share any outcomes from the project that demonstrate progress or success?

We hope that our new website will help us raise new funds, moreover now in Covid-19 world.

How effective was the workflow between your team and theirs?

Contact was great

What did you find most impressive about this company?

Miquido company is a model worth following in CSR. Łanowa is a group of volunteers who take care of people with disabilities. We work with a social welfare home, where we are organizing twice a year weekly camps. We need social fundraising to collect money for this goal. We hope that our new website will help us raise new funds, moreover now in Covid-19 world.

Truly we can say that the Miquido company is a model worth following in CSR. Miquido is the best place to prepare a page from scratch, they help to make a beautiful page for you and when you accept all designs and copy, prepare it in communication with you.

For us, they propose to prepare our page as a gift <3 In our opinion, Miquido is a socially responsible company, characterized by the highest standards, quality of services, reliability and very good organization.

Are there any areas for improvement?

Please describe your company and your position there.

I am a president of the Board of Treating with a Mission Foundation. I was in charge of koronazglowy.pl project, which aimed to provide medical professionals during COVID pandemic with Personal Protection Equipment that was in shortage in the beggining months of the pandemic.

For what projects/services did your company hire Miquido, and what were your goals?

Our goal was to create a google-map like website, where our coordinator could pinpoint the package that was needed to be picked up with the target location of that package. On this website, our volunteers could plan their work throughout the day, increasing our action effectiveness.

As the project progressed, we asked Miquido if they could implement filters for our coordinators and for volunteers, like "this package is big, you need a car" and "this has to be delivered ASAP". Miquido did everything we asked them too, and they did it flawlessly.

They created a whole infrastructure and a website that helped us communicate with our volunteers, to acquire new volunteers. Our volunteers also used their website as a map of needs from the facilities that we supported.

Thanks to their work, a lot of that was automated, and it helped our coordinators plan our action.

How did you select Miquido and what were the deciding factors?

Miquido have found us, and they offered their help free of charge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project's scope was to create a logistic web platform in response to a social initiative to support local hospitals during the outbreak of the Covid-19 pandemic. Firstly, Miquido bought us the Masks4heroes.pl domain. Then they developed the entire website application with a user-friendly design.

The Miquido team used React for frontend development and Firebase for the backend. They also provided us with the platform's statute. As an outcome, the website works like an app based on geolocation. It allows transferring donated masks and other protective equipment to the nearest hospital in need.

Users can report what kind of equipment they want to contribute. Then, they need to enter the pickup address and wait for the verified driver to contact them. The driver will then take masks, gloves and more to the proper storage and later we distribute them to the hospital in need.

How many people from the vendor's team worked with you, and what were their positions?

We had a dedicated team comprised of six people in total. We worked with a Project Manager, Project Owner, two Front-end developers, a Designer and a Software Developer in Test.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When we launched the web application, we immediately gained the first 20 users and racked up 5 kinds of medical equipment transport. In the most intense pandemic period (between March and April), we tracked 1200 unique visits on the website.

We did more than 80 carriers of donated masks and other personal protective equipment, thanks to the web platform during this time. This confirms the app works well.

Thanks to the Miquido Team's agile methodology, we could quickly launch the solution - which was crucial during the first outbreak of the Covid-19 pandemic and local hospitals' desperate situation.

Describe their project management style, including communication tools and timelines.

We met weekly on videocalls, where we members of our organisation and Miquido discussed which features work as we intended and which didn't. We gave the feedback from our perspective and we asked for new features or improvements for the system that could be implemented. The communication was trouble-free.

What did you find most impressive or unique about this company?

We were astonished that a company that works in such a money oriented field would offer their help for free, and afterwards we were startled with the quality of the final product as well as ongoing support for it we recieved. It was effortless to work with such people

Are there any areas for improvement or something they could have done differently?

They did everything we asked them to within deadlines. Final project could be more polished if it was made by big companies like Google, but we are aware that managing a website like that witouht big resources is hard anyway, so I cant say they could do something better.

Introduce your business and what you do there.

I’m the acting CTO of an AR gaming startup. We’re a small startup company and our main product is a mobile application.

What challenge were you trying to address with Miquido?

We wanted to develop our iOS app and backend infrastructure. As a very small team, we contracted Miquido to do all of the development and most of the design as well. They were our product design and development team.

What was the scope of their involvement?

Our app is an AR game solution. When we started, AR wasn’t as mature as it is now. We started the engagement with a proof of concept (POC) and a prototype version of the app. We hired Miquido to create a simple version to test some of the AR ideas we had. That was the first step.

After the POC, we moved onto full-on product development. That included UX designs and wireframes as well as developing the backend. Their team used InVision for the wireframes. The backend development was built using Go. The solution itself is an iOS app built using ARKit, which is Apple’s AR framework.

What is the team composition?

I worked with a project manager, account manager, lead designer, supporting designer, R&D engineering leader, and several software developers.

How did you come to work with Miquido?

I’ve known of Miquido since they were a small company. They’ve grown quite a bit since then. I’ve always felt that they’re capable, especially for mobile development. We asked for a proposal and told them what we were looking to do. Their submitted proposal was reasonable. When we moved forward with the POC, we were very happy with their work, understanding, and level of engagement.

How much have you invested with them?

We invested a little over $120,000.

What is the status of this engagement?

The bulk of the project was from August 2018–September 2020. We occasionally ask for help with small things.

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the beta period for the app, and it’s publicly available in the App Store. Our beta testing has shown that people really like it and they find it fun. We have some good App Store reviews from beta testers.

How did Miquido perform from a project management standpoint?

Our project manager was great. We utilized Jira. Miquido didn’t just go through the motions. They went above and beyond in being very thoughtful. They helped us figure out a lot of things along the way. Our project manager was really invested in the app.

What did you find most impressive about them?

They’re very strong in terms of mobile app development. As they’ve grown their company, they’ve expanded their capabilities so they do UI/UX design work, AI, and data engineering. It’s great that they’re very capable in those areas. There are some efficiencies if we want a single team to take care of multiple things. They’re full service with mobile capabilities at the forefront.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Be disciplined about keeping the scope narrowly defined instead of changing or adding new things along the way.

Please describe your company and your position there.

I’m the Founder & CEO at Hearty Foundation. Our main aim is to fight social inequalities through education and knowledge sharing. Our efforts are focused on children in need: with disabilities, those living in orphanages, and students from small villages.

For what projects/services did your company hire Miquido, and what were your goals?

Miquido designed and developed a custom web application form for us aimed at recruiting new volunteers. What we also needed was an intuitive internal management tool.

The Miquido team suggested creating a dedicated multipurpose CMS, which they developed later on. As a result, the solution simplifies our volunteer registration procedure. We wanted to recruit volunteers more easily, organise their teamwork better, and manage our events more efficiently.

How did you select Miquido and what were the deciding factors?

The Miquido team reached out to us and offered their help. They did the project pro bono as one of their CSR activities.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Miquido created a custom web application for us. Their team took care of the design, front-end, and back-end development.

How many people from the vendor's team worked with you, and what were their positions?

Two Frontend Developers, two PHP Developers, one UX/UI Designer, one QA, one PM.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project became successful. App users are praising it for its easy usability and functionality. Compared to the previous method we used to have, now we can save up to 50% of the employee’s time. Using the new solution, we’ve already recruited 25 volunteers to date.

Describe their project management style, including communication tools and timelines.

Miquido has a strong internal team led by an experienced PM & Scrum Master who facilitated the overall communication. In our project, the work was based on Agile methodology. We had weekly sprints and meetings to attend when necessary.

We're impressed by Miquido's great communication during the whole process - they are genuinely well-organised.

What did you find most impressive or unique about this company?

The commitment to delivering the solution was the most impressive thing about Miquido. They are a very easy company to work with. You can rely on them even if you do not have a strong technical background.

We did not have previous experience with a software development firm, but Miquido guided us through the whole process. They have a lot of experience, a good team and a proper structure in place.

Are there any areas for improvement or something they could have done differently?

There has never been anything that concerned us in terms of cooperation with the Miquido team. Our experience with them is very satisfying.

Introduce your business and what you do there.

I am a senior project manager at BNP Paribas Bank Polska. I’m responsible for mobile banking development.

What challenge were you trying to address with Miquido?

We worked with them to speed up our mobile banking development. We had an external vendor already, but we weren’t satisfied with the pace of development. Once we launched our app, our aim was to ensure that it was consistent with general mobile banking standards.

What was the scope of their involvement?

Miquido provided Swift and Kotlin frontend development for the iOS and Android versions of our app. They did Java development for the backend. Our initial vendor built the first version of the app, and Miquido was brought in later on to work in parallel with them.

We were behind the market when it came to mobile applications, so our roadmap was crowded. There were lots of features Miquido needed to implement, including mobile external and internal transfers, mobile onboarding, notifications, and personal finance management.

What is the team composition?

Miquido gave us a team of nine frontend mobile developers for Android and iOS, along with backend developers, a scrum master, and testers.

How did you come to work with Miquido?

They were one of the companies we had in mind when we were initially looking for a vendor, but they didn’t have a very large portfolio of mobile apps at the time. We checked out their portfolio a year-and-a-half later, and we found that we could ask them for support. We had some discussions to learn about their skills.

How much have you invested with them?

We spent around $1.5 million with them across the 20-month collaboration.

What is the status of this engagement?

We worked with Miquido between January 2019–October 2020. We stopped the collaboration because of the COVID situation and some budget cuts. 

The project is ongoing, but we’ve had to cut down the team. We still have a valid contract with Miquido, so we can quickly onboard them again if the need arises.

What evidence can you share that demonstrates the impact of the engagement?

Our main metric was user-story delivery per sprint, which varied between 80–90%. Miquido was the second vendor, and they had to adjust their pace to the first one, which is why they couldn’t deliver everything. However, their performance was definitely better than that of our initial vendor.

How did Miquido perform from a project management standpoint?

Miquido had good experience on the agile methodology, and that’s how we worked with them from the beginning. This was one of our reasons for choosing them. They were very open to communication. 

They were located in Krakow, where we have offices as well, so our team visited Miquido a lot. We had a lot of face-to-face interactions and virtual workshops. They had a nice startup vibe, with a lot of fresh ideas.

I worked with the scrum master on Miquido’s side, and the collaboration was very good. They had a can-do attitude and didn’t create any unnecessary problems. It was a pleasure to work with Miquido.

What did you find most impressive about them?

Miquido was professional. They merged with our internal team very quickly and were able to collaborate effectively with both our bank and the second vendor. Working in a large collaboration with a bank isn’t the easiest thing to do, but Miquido had had experience with another bank. I was impressed by how smoothly they entered the project and how quickly they started producing results.

Are there any areas they could improve?

It would’ve been better if Miquido had come to us with more ideas and improvements, but, since they were the second vendor, they might not have felt like we were looking for that. The ideas that they did bring were good, so we would’ve wanted more emphasis on this.

Do you have any advice for future clients of theirs?

Going back to what I mentioned before, I’d encourage Miquido to be as active as possible in proposing ideas from the beginning. I had the feeling that they were kind of shy sometimes, but Miquido is a professional company, so it’s worth listening to them.