Miquido

Introduce your business and what you do there.

I’m the current director and one of the co-founders of Cerdio and came from a consulting and finance background. The company had its origins in April 2020 in helping medical laboratories deal with the challenges of the COVID-19 pandemic, specifically in the operations & IT space.

We started with a consulting project, but quickly realised that there was a wider business case for this. We were very lucky to have been able to partner with a large medical laboratory conglomerate in Asia-Pacific early on. The switch from providing consulting services to setting up a company geared towards this challenge came naturally.

What challenge were you trying to address with Miquido?

In early 2020 time really was of the essence. Laboratories were scrambling to respond to the pandemic. Historically their clients were doctors or hospitals who would send hundreds or thousands of samples. Suddenly, not only did the number of a specific test that they had to run explode but they also had to deal with individuals who wanted to get a PCR or antibody test. Naturally, the labs' administrative workload increased exponentially, which exacerbated the challenge they faced.

But not only that, when recent negative tests became required for certain actions, reports that people had manipulated their results came in. People would often receive their test results as a simple PDF document, so all they had to do was to change the name or the date. Counterfeit security simply did not exist. This presented a challenge for laboratories, as it could obviously result in very bad PR, but also for governments grappling with controlling the spread early on. 

We identified an opportunity there in really focusing on the customer experience and making it effortless. The goal was to provide a turn-key solution that handled the entire customer journey from looking to get tested to having the test result verified as genuine by a third party. We had to set up shop quickly, so our challenge was getting a technology and development team up and running in an exceptionally short timeframe. We knew from the get-go that we needed a highly capable partner with relevant experience to help us with the entire suite of problems that our clients were facing.

What was the scope of their involvement?

Together with our partners we initially identified the authentication solution as the most pressing need. The solution needed to be multi-platform, mobile and inclusive. We started with this broad concept based on our customers' business challenges. Miquido provided an entire range of services, starting from the initial workshops to figure out what the MVP would be and its associated development timeline. The core team on our side consisted of 4–5 people, so the scope of Miquido’s involvement was substantial.

Miquido supported us throughout the entire project. We came to them with an initial vision and concept of how authentication would work not only complying with the letter but also the spirit of data protection regulation across the world. We had multiple workshops with selected stakeholders to determine product details and timelines. Miquido’s design team came up with an excellent set of wireframes and throughout the project, we had a close-knit and agile development process. 

The project encompassed back-ends deployed locally and in the cloud as well as front-ends on mobile and web. They really needed to be full service.

By the end of Miquido’s engagement, we had successfully launched the authentication application on iOS and Android as well as a web booking platform integrated with laboratories.

What is the team composition?

We outsourced practically the entire technology design and development functions to Miquido. They supported us with one UX/UI designer, between 2-4 developers, a project manager, and a QA person.

How did you come to work with Miquido?

We didn’t have all the required capabilities in-house and we needed to get this project off the ground quickly, which narrowed it down to a few providers. We set up meetings with this short-list, who sent us marketing materials from previous projects with relevance to our needs. Our decision was based on a providers ability to start quickly, the quality of their prior work, and their experience in healthcare and financial services due to the sensitivity of the data we would come in contact with. Since the whole project was based on increasing trust, the technology and the development team had to be very trustworthy. In addition, we faced a very stringent regulatory regime. 

Miquido had successfully completed a number of prior healthcare and financial services projects. We had many conversations with their Account Executive and members of the team who were involved in these projects. This inspired a lot of confidence on our side.

How much have you invested in them?

We spent roughly $160,000 with them.

What is the status of this engagement?

We started talking to Miquido in May 2020 and worked with them through to February 2021. In the final stages we began to move functions in-house, which is where we are today.

What evidence can you share that demonstrates the impact of the engagement?

A bit of background, while our paying customers are laboratories, the majority of the end users of the platform were the labs customers who would interact with our platform. We had two main goals; firstly to streamline the whole process to help labs and their staff alleviate their pain points; secondly a very intuitive customer journey for for the end customer, who for example wanted get a test for travel. Thus intuitive design and ease of use, was our success metric for how everything needed to be set up. Additionally speed to deployment was crucial for us — those two points were the ones that would shine over everything else.

In general, the entire process was very hands-on. We had multiple daily touch-points, and our teams were highly integrated. It felt like we were one working organisation despite Miquido being an external service provider. From that perspective, we were really happy with them. They weren’t the cheap, but quality has a price, and they did excellent work.

Aside from that, it was challenging for them because we were a startup in a rapidly evolving space. There were times when we needed something to be done quickly, and they stepped up to deliver. There were multiple occasions where it was crunch time, and they really delivered. Despite them being external, they pulled their weight, put in the effort as if they were part of the startup core team. We were very pleased with that and the design, feel and flow of the product. They did a great job.

We closed a licensing deal in Asia in 2021. In Europe, we’ve focused on the booking platform and it’s the business we’re engaged in now. We have a very low rate of customers needing support, which speaks to the quality of the product.

How did Miquido perform from a project management standpoint?

Overall, project management was good. We had to shift the goalposts a few time, as it was a fluid engagement, so naturally there were challenges. Despite this they met the vast majority of deadlines, and the ones that weren’t met had low priority. That’s just part and parcel of a fast evolving young business.

They set up a whole suite of project management tools that they made available to us. Amongst others we used Google Meets, Drive, Jira, Miro, Slack, and Gitlab. Essentially we were fully plugged into the process, we had full access, and multiple touch-points. On top of that we had calls and workshops for specific issues, as well as a scheduled weekly call to discuss progress and prioritisation. Overall, we were plugged into the whole development cycle.

What did you find most impressive about them?

The Miquido team was really easy to work with and had solid experience under their belt. Above all, they viewed themselves as part of the startup team, which I thought was extraordinary. We didn’t expect them to feel and act that way. We rate that very highly.

Are there any areas they could improve?

As it was a longer project and we worked together in a highly integrated fashion, we knew the Miquido team working on the project very well. Unfortunately one of their developers decided to leave the company. From a communications and planning perspective, it would’ve been good for us to have been made aware of this earlier. Overall, it didn’t have too much of an impact on the project as they immediately put someone else on the team. However, had we known sooner it would have made things easier.

Do you have any advice for potential customers?

Make sure that you are super involved with the team. Get to know them, stay on top, be involved, and have open lines of communication. They're great to work with and it will pay dividends.

Introduce your business and what you do there.

I’m the technical project manager at Passbolt, a security solution startup.

What challenge were you trying to address with Miquido?

We needed help with mobile app development because we didn’t have the resources in-house.

What was the scope of their involvement?

Miquido built our Android and iOS mobile apps. We did an analysis of how we wanted to build the application before we got in touch with them, and we also provided them with the full API documentation as well as the security concept for the web app. They then created a proof of concept. Once we were able to assess their technical capacity, we started building both apps.

For both applications, Miquido used native languages. They used Kotlin for the Android app and Swift for the iOS app. They built features that can allow users to create, fetch, and use passwords within the mobile and web applications.

They initially proposed a UI/UX design for both apps, but after 25% of the project was done, we took over that part. We also developed the web app in-house.

What is the team composition?

There’s a project manager, a QA, two iOS developers, and two Android developers. After they delivered the first version at the beginning of 2022, we scaled down the team. Now, we’re only working with a project manager, a QA, and one developer for each platform.

How did you come to work with Miquido?

We were in contact with another company, but it was bought out by an American company. They recommended Miquido to us.

How much have you invested with them?

We’ve invested over €200,000 (approximately $218,000 USD).

What is the status of this engagement?

We started working together in March 2021, and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Since launching the apps at the beginning of this year, we’ve secured a couple thousand users. We’ve also received an average of four stars in both app stores, which means users really like the experience so far. The apps also won an award in Poland for being the best business mobile application of the year.

How did Miquido perform from a project management standpoint?

We have an agile collaboration. Tthere was some initial friction and mistakes in terms of the project estimates, but we’ve since learned and made more accurate estimates. That being said, our collaboration is great. We use ClickUp, and we have daily standups.

What did you find most impressive about them?

They’re talented, hardworking, and reliable. They don’t hesitate to work until the job is done. There is full transparency between the Miquido team and our team, and we really like working with them. We feel that they take pride in what they’re making.

Are there any areas they could improve?

We had an issue with the initial estimate of the product, but they’ve been very keen to accept feedback and improve their services. Once certain tweaks were made, our collaboration has gotten better. Now, I have no constructive feedback for the team. 

Do you have any advice for potential customers?

If you’re looking for serious engineers to build a mobile application, I recommend working with them. They are a team you can entrust with a complex project. They’re very pleasant to work with.

Please describe your company and your position there.

I am the Product Manager for the Dolby On apps at Dolby Laboratories in San Francisco.

For what projects/services did your company hire Miquido, and what were your goals?

We wanted to maintain the Dolby On apps as well as enhance the experience and develop new features. We also wanted to experiment with new and emerging Dolby technologies in the mobile application space, through the creation of POC's.

How did you select this vendor and what were the deciding factors?

In the past, Dolby On worked with a competitor to Miquido. When this resource became unavailable, the competitor highly recommended Miquido as a compatible resourse. After meeting with Miqudo, we decided to set up a short-term trial. In the trial phase, the team performed above and beyond our expectations. We proceeded with a long-term partnership.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When Miqudo onboarded, it took less than 1 month for the team to become fully acclimated. My team and I were very impressed with Miquido's ability to onboard rapidly and become familiar with our applications and technologies.

Miquido was tasked with maintaining development work on the Dolby On iOS and Android apps, support analytics, development program management, the launch of a new internal POC, testing and QA, bug triage and fixes, integration with Dolby owned API's, as well as UX design.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to lead the cross-functional collaboration. The project manager has been our main point of contact. We also interact daily with the lead iOS and Android engineer, Ux designer, and DevOps engineer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since Miquido began working with us, we've seen a sizable increase in downloads, activations, and increased retention. Our release schedule has reached a more timely, dependable, and productive cadence.

Our overall development and planning operations have drastically improved, and now serve as an example for other development teams in our organization. Lastly, the overall look and feel, as well as usability has dramatically improved due to the time and attention from UX and dev leads.

Describe their project management style, including communication tools and timeliness.

The project management from Miquidio is absolutely excellent. Not only are they fast, reliable, flexible, and consistent, but they are also excellent communicators and teachers. My team and I have learned so many new skills and approaches thanks to the help of our Miquido PM.

What did you find most impressive or unique about this company?

Their deep knowledge of mobile development and attention to future trends has really impressed us. Most of all, we are constantly impressed by how dedicated our Miqudio partners are to the success of our apps and greater business as a whole.

Are there any areas for improvement or something they could have done differently?

Our Miquido team has surpassed all expectations thus far.

Please describe your company and your position there.

We were seeking a reliable software development house having had a number of false starts / problems with other agencies. Our experiences with agencies have generally been poor with each previous agency prioritising their own needs above ours.

Miquido were exceptional because they truly took time to understand our needs and our budget considerations. They demonstrated a truly customer-centric approach that we just haven't experienced elsewhere.

For what projects/services did your company hire Miquido, and what were your goals?

End to end development of a mobile application that requires CMS control on our side.

How did you select this vendor and what were the deciding factors?

During the initial discussions with Miquido, we were reassured by their desire to genuinely prioritise our needs and address our concerns about working with agencies. They seemed to genuinely want to do the right thing by us as a company rather than just using up our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Miquido recommended a low-code approach, relying on the existing solutions whenever possible instead of coding everything from scratch. That’s why there are many technologies involved in the final version of the app: it is using Firebase for authentication, data storage, and app management;

Contentful is used as the main CMS; MixPanel gathers user data. In order to provide an effective cross-platform solution, we’ve decided to go with the reliable React Native. This way the final product is not limited in any way and is capable of functioning both on- and offline.

How many resources from the vendor's team worked with you, and what were their positions?

Miquido’s team for this project has been pretty tight. We had 2 React Native developers engaged full time, as well as one tester and a project manager involved 50% of the time. Nevertheless, they were able to complete the basic requirements in 7 weeks.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is already available in Google Play and App Store. All deliverables were achieved under budget and our app is performing better than ever.

Describe their project management style, including communication tools and timeliness.

Project management was very slick and seamless and we never had to worry about delays or poor communication.

What did you find most impressive or unique about this company?

As above, there was a genuine customer-centric approach, a desire to not waste budget and resources, and a "start-up friendly" approach. Working with Miquido was like having an in-house team that genuinely wanted to keep things lean and efficient. All other agencies we've worked with failed to deliver such an excellent service.

Are there any areas for improvement or something they could have done differently?

No

Introduce your business and what you do there.

I’m the CTO of a startup.

What challenge were you trying to address with Miquido?

We had a bad experience with another provider trying to bootstrap our product, so we needed another company to pick up where they left off.

What was the scope of their involvement?

Miquido served as consultants when it came to rearchitecting what we had. We asked for an initial assessment of our current state. We knew it internally, but we wanted it verified with them to see what they’d suggest. The report was accurate and spot on.

We then initiated the first phase, which was to build the components library for a Flutter application. Then, we moved onto getting more developers on board from them and integrating the UI library with the rest of the app. We provided the content, visuals, and layout while they just helped with the actual development.

They also helped clean up the legacy codes that we had in place. We then added QA to the mix because we had a lot of trouble getting it in a stable state. They continued to help us with that.

We received web expertise from them as well. They took a lot of responsibility and ownership on both QA and engineering. They helped us implement the actual changes. On the QA, they helped us identify logical, product-wise issues and implementation issues.

Now we’re launching in the app stores. The app is for iOS and Android. We expect to get a little more help from Miquido.

What is the team composition?

Initially, we had two people on the engineering side, but we increased that team to three. We also have two QA people.

How did you come to work with Miquido?

Miquido was recommended to us.

How much have you invested with them?

We’ve invested $120,000.

What is the status of this engagement?

We started working together in January 2021, and we extended our partnership to August.

What evidence can you share that demonstrates the impact of the engagement?

Miquido is hands-on with all aspects of the project. They provide a lot of help, and they’ve been doing a good job. Their developers are knowledgeable. We had bad experiences working with consultancies in the past, but Miquido is great at assigning resources. It’s been a positive experience, and we didn’t have any complaints.

How did Miquido perform from a project management standpoint?

Project management isn’t something they help us with. It comes from our side. We didn’t have any issues with getting them up to speed. We work in a scrum methodology. It wasn’t difficult for us to explain everything to them, and they adapted.

Their team delivered as promised except for cases with unforeseen issues like COVID-19. They were always professional. We communicate through Slack and Zoom.

What did you find most impressive about them?

Miquido didn’t try to oversell themselves, which is something that frequently happens with other agencies. They were well structured and organized.

We made it clear that we were using Angular, but they didn’t have a lot of expertise in-house. Miquido went out of their way to help us find solutions. We ended up hiring in-house for that, but they were honest that they didn’t have that expertise.

Are there any areas they could improve?

They had some policies regarding when meetings should happen or how they should be that didn’t fit our way of working. It’s not a bad thing, but I’d expect them to be able to have solutions for how to cope with it.

Do you have any advice for potential customers?

Communication is key. They have good people. If I had to compare them with the previous agency or other agencies we’ve worked with before, they don’t try to escape blame.

Their team is super flexible. They understand the product and give you the people to build it as if they were part of your team. You should treat them as if they’re part of your team.

Introduce your business and what you do there.

I’m the co-founder of a social networking platform.

What challenge were you trying to address with Miquido?

We needed their team to help us build our MVP.

What was the scope of their involvement?

Miquido did full-stack development and built our MVP for native iOS. We started by providing them our vision and preparing the wireframes, and they then helped us flesh out our ideas until we were ready for the development and implementation stages. They designed the app's UI in collaboration with our internal team and took over the in-app design. Our MVP is built to be user-generated content (UGC)-enabled.

We just launched the product last April 2021, and Miquido continues to build solutions to help us improve our platform.

What is the team composition?

We work with Mike (iOS Developer & Project Manager), a quality analyst, two frontend and two backend developers, and an account manager. Their assigned resources vary depending on the task they have to take on.

How did you come to work with Miquido?

Miquido was recommended to us by a recruiter in our area. We then spoke with their team and went to Poland for an exploratory meeting, discussing scope, price, etc. We felt confident that they could efficiently handle the project, so hiring them was an easy decision to make.

How much have you invested with them?

We've spent $300,000 so far.

What is the status of this engagement?

We began in October 2019, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We just launched our product after pausing operations due to the pandemic, but we've already received positive feedback from users and external developers. Miquido has utilized solutions that highlight our map-related app features, which others had told us not to use because they could be too difficult. While we encounter a few bugs and issues now and then, none of these remain unresolved. 

I'm confident that Miquido's work will help our business reach greater heights — their team empowered us to move forward with our business by building the product that we envisioned.

How did Miquido perform from a project management standpoint?

We mainly communicate via Slack and Google Hangouts. Miquido has reliable project management skills. I'm especially impressed with Mike's capacity to simplify technical language for our team to understand — it shows how well they manage their clients. Their involvement helps us not to feel isolated in any phase of the project.

What did you find most impressive about them?

Miquido goes above and beyond their technical expertise to deliver what we need. They're a team of positive, hard-working people who communicate well with us despite our language barriers.

Are there any areas they could improve?

We've had to deal with the removal of our senior developers twice, one being more detrimental than the other. Miquido could fine-tune their structure around communicating with clients and preparing them for the removal or movement of resources to ensure that all deadlines are met without hurdles.

Do you have any advice for potential customers?

The more prepared you are, the better the engagement will go. Be sure to break down your timeline, vision, and expectations — Miquido will take it from there and deliver what you want.

Introduce your business and what you do there.

From the moment of issuing the original opinion, we have completed another 2 projects with Miquido, in which the company improved the aspects that were previously poorly assessed.

What challenge were you trying to address with Miquido?

We have made 2 new projects regarding the Android application for e-book readers with e-ink screen and a universal PC application for synchronizing e-books with Kindle readers.

What was the scope of their involvement?

Very good

What is the team dynamic?

Very good

How did your relationship with the vendor evolve?

The quality of their communication and commitment to product development has improved.

How did Miquido address the challenges that arose?

Without problems, very fast and elastic.

This review was published on February 4, 2019.

Partner, Mobile Application App

Retail

1001-10,000 Employees

Warsaw, Poland

$200,000 to $999,999

May 2017 - Ongoing

Project summary: 

Miquido provides mobile application development, working on native iOS and Android apps. Basing the backend on the company’s website, they’ve developed e-commerce, e-book, and download features. 

Feedback summary: 

Having launched in late 2017, the apps have received more than 300,000 downloads and excellent ratings on the respective app stores. The team is devoted and consistent but could improve their communication and level of proactiveness in terms of contributing ideas.

BACKGROUND

Introduce your business and what you do there.

I’m a partner of a mobile application devoted to selling e-books and audiobooks in Poland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We needed someone to build our app from scratch. It’s for buying, reading e-books, and listening to audio books.

SOLUTION

What was the scope of their involvement?

We provided full documentation and specifications before they began, then they were responsible for the native iOS and Android application development, basing the backend on our current website.

It features a shop where users can buy and download the products, and there is also a subscription service for which they developed the module. The third component is the e-book reader, where users can open the files they’ve purchased either individually or within the subscription. The last part is the audiobook player, with lots of its own specific features.

We’re slowly moving some of the technology competencies in-house, but we are still doing full-on development with Miquido. They’re releasing new features every two weeks for both platforms.

What is the team composition?

We have a full mobile development team, including two Android developers, two iOS developers, a mobile tester, a UI/UX designer, and one project manager.

How did you come to work with Miquido?

I joined the company after the cooperation started. They received two or three offers from the top software houses in Poland, and Miquido’s was the best.

How much have you invested with them?

We’ve spent over $500,000.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The apps have been live since November 2017. We’ve had more than 300,000 downloads of the app within a year and three months and we have 65,000 active users each month. We get loads of feedback—our rating in the App Store is 4.6 and in the Play Store it’s 4.4.

How did Miquido perform from a project management standpoint?

I’m very happy with the cooperation. It was tricky because we’re a big organization that isn’t technology focused. There are loads of different stakeholders on our side and they’re not in our offices, so sometimes that’s hard to navigate. There are some communication issues from time to time as with all outsourced teams, but nothing major. We communicate with Jira, Slack, and Confluence.

What did you find most impressive about them?

The team is devoted to the project and there haven’t been any huge changes. They rotate the employees. Even if there are replacements, they’re made in a timely manner and are good. I’m impressed with their HR and how they manage to retain talent on their side.

Are there any areas they could improve?

Their level of proactiveness could be improved as, generally, they’re a bit passive. They leave it for the customer to decide when something is not the best scenario, but they should be more vocal and share the risks associated with certain practices. They could also offer more insight into the best way forward.

Do you have any advice for potential customers?

No.

Star Ratings:

Overall rating: 4

Quality: 4

Schedule: 4

Cost: 4

Willing to refer: 5

Introduce your business and what you do there.

We’re a startup focused on the creation of a mapping application. We provide a platform for users to create custom maps. It also enables the creation of communities and discussion boards on the maps.

What challenge were you trying to address with Miquido?

Having an office in New York with all in-house developers was extremely costly for a startup. We were still not generating revenue, but costs were really racking up and progress was slow. We didn’t have all the essential members we needed and wanted to complete the team structure.

What was the scope of their involvement?

Initially, we wanted was to see whether our in-house product could be repaired and launched by them. Otherwise, we’d have to overhaul the code, start from scratch, and fulfill our patent through a new product. 

Miquido provided a very detailed estimate and code review. The review took about five days and gave us a lot of annotations on our front- and backend code. Their recommendation was to overhaul the code, as it would be more cost-effective and scalable for us.

We started wireframing from there. The head designer of the company sat with us, along with frontend and backend experts. They helped us understand challenges that very developers in the US couldn’t figure out.

What is the team composition? 

We visited them on-site and were met with representatives of each department of their team: someone from sales, the design lead, the backend development team, and a DevOps engineer.

How did you come to work with Miquido?

The first reach-out was by us, through Clutch. We aggregated a list of about 40 companies from the site, based on the feedback of other users and the companies’ reputations. We used that for our decision-making, since we couldn’t fly all over the world and meet people personally.

Miquido reached out to us in less than a few hours, and we started a discussion from that moment on. We set up a call with one of the founders of the company to understand a bit more about them. We didn’t want to just talk with a member of the sales team.

We were invited to come to Poland if we wished to and were also told that one of Miquido’s managers was in the US and would be happy to discuss the project with us in person. We invited him to our office and shared a bit about the challenges we were going through.

We also visited them in Poland and were impressed with their city, office, and team. Their entire team is several hundred people. Members of their top management, a project manager, designers, and frontend and backend experts were all present to listen to our challenges and goals for the app development.

We felt reassured by their in-house team, confident they wouldn’t outsource to other developers.

The process started with an intensive two-day workshop, to get a better scope and a more accurate estimate. We were then given three price points, which was very useful. It enabled us to benchmark Miquido’s offer against other companies and strategize our development efforts as we were seeking funding.

The versions of their offer were: almost everything we wanted, exactly what we wanted, and what we wanted along with what Miquido thought would benefit us. We ended up going with the last custom offer because it met most of our goals.

We chose them based on their reputation on Clutch and on other sites generally, as well as past projects in their portfolio. Miquido was happy to highlight past projects both in Poland and for international companies, all of which were impressive. It didn’t seem like being in the US would be a challenge whatsoever.

Another important reason for hiring them was that their CTO suggested a lot of cutting-edge ideas, which would save us money down the line. It made us feel like they weren’t trying to get as much money as possible out of us, but would rather see us succeed in a long-term partnership. When I asked why they didn’t want our money, they were adamant that startups shouldn’t waste money before testing their products.

I could really connect with their mentality and honesty. I appreciate when people are being genuine and honest in the business world because it’s rare.

We engaged them pre-COVID, before we were all working from home, and having every single one of their members in one facility was a rare for a software house. They had software designers, web, iOS, and Android developers all in one house.

Lastly, they had super impressive offices, and everyone there seemed really happy. Their services weren’t expensive, and their team seemed happier than others I considered.

Another company we reached out to said that they would do a code review by a certain date and didn’t meet that date. It was late by only four days, but it made me think that I could expect similar delays later on in the project. The quick response from Miquido was a big reason for going with them. They delivered quickly from the start. 

How much have you invested with them?

The expenditure for our initial project was just shy of $500,000. We’ve spent another $60,000 since then, and I expect to spend another $200,000. We’ve raised more funds and are not slowing down at all.

What is the status of this engagement?

We started the project in September 2019. The website and the first MVP were delivered in December 2020. We’re working on another project with them at the moment.

What evidence can you share that demonstrates the impact of the engagement?

The amount of work delivered and tested in the sprints is remarkable. Miquido even revised and fixed our previous app, which we needed for internal reasons. That was a challenge that no other company could accomplish. We were able to secure more funds thanks to Miquido’s designs.

Even though it wasn’t included in the work scope, Miquido provided us with some valuable, actionable SEO metrics through their internal data scientists. Since then, we’ve had a 400% increase in the organic traffic to our website and a lot of interest in signups.

We’re not even promoting this yet, so the results are great. Using analytics and data has really helped.

How did Miquido perform from a project management standpoint?

I’ve worked for and owned other companies, and good work ethic can be rare. It’s inspiring to work with Miquido because of their impressive work ethic.

We communicated daily on Slack, Google Hangouts, and email. When we were at their office, we had daily stand-ups. They even had space for us to set up private offices at their location.

What did you find most impressive about them?

Miquido has very competitive pricing, and all the services needed for development, from UI/UX designers to specialized Flutter or React Native developers. Miquido has a very high standard for whom they hire. They don’t hire inexperienced people, and their whole team has great English skills.

Are there any areas they could improve?

This was a journey with some hiccups along the way. Most of those issues happened on our end. For instance, we went ahead and developed something, noticed that our assumptions were wrong, and had to go back. Miquido was so set on pleasing us that they didn’t challenge us at the time, but this is a mistake that could’ve happened to anyone.

The mistake was connecting to a mapping API that we were certain was free, which we were dependent on. We noticed that it wasn’t free anymore and that it wouldn’t be scalable. Miquido helped us figure out a workaround.

Do you have any advice for future clients of theirs?

I’d definitely encourage people to reach out and go beyond the first step of the engagement. Once you make the initial connection, have a video conference with someone at Miquido and visit their headquarters if possible. It's most beneficial to come with as many wireframes and approved designs as possible. It can cause delays if there are things that aren’t figured out yet.

Please describe your company and your position there.

I am a president of the Board of Treating with a Mission Foundation. I was in charge of koronazglowy.pl project, which aimed to provide medical professionals during COVID pandemic with Personal Protection Equipment that was in shortage in the beggining months of the pandemic.

For what projects/services did your company hire Miquido, and what were your goals?

Our goal was to create a google-map like website, where our coordinator could pinpoint the package that was needed to be picked up with the target location of that package. On this website, our volunteers could plan their work throughout the day, increasing our action effectiveness.

As the project progressed, we asked Miquido if they could implement filters for our coordinators and for volunteers, like "this package is big, you need a car" and "this has to be delivered ASAP". Miquido did everything we asked them too, and they did it flawlessly.

They created a whole infrastructure and a website that helped us communicate with our volunteers, to acquire new volunteers. Our volunteers also used their website as a map of needs from the facilities that we supported.

Thanks to their work, a lot of that was automated, and it helped our coordinators plan our action.

How did you select Miquido and what were the deciding factors?

Miquido have found us, and they offered their help free of charge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project's scope was to create a logistic web platform in response to a social initiative to support local hospitals during the outbreak of the Covid-19 pandemic. Firstly, Miquido bought us the Masks4heroes.pl domain. Then they developed the entire website application with a user-friendly design.

The Miquido team used React for frontend development and Firebase for the backend. They also provided us with the platform's statute. As an outcome, the website works like an app based on geolocation. It allows transferring donated masks and other protective equipment to the nearest hospital in need.

Users can report what kind of equipment they want to contribute. Then, they need to enter the pickup address and wait for the verified driver to contact them. The driver will then take masks, gloves and more to the proper storage and later we distribute them to the hospital in need.

How many people from the vendor's team worked with you, and what were their positions?

We had a dedicated team comprised of six people in total. We worked with a Project Manager, Project Owner, two Front-end developers, a Designer and a Software Developer in Test.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When we launched the web application, we immediately gained the first 20 users and racked up 5 kinds of medical equipment transport. In the most intense pandemic period (between March and April), we tracked 1200 unique visits on the website.

We did more than 80 carriers of donated masks and other personal protective equipment, thanks to the web platform during this time. This confirms the app works well.

Thanks to the Miquido Team's agile methodology, we could quickly launch the solution - which was crucial during the first outbreak of the Covid-19 pandemic and local hospitals' desperate situation.

Describe their project management style, including communication tools and timelines.

We met weekly on videocalls, where we members of our organisation and Miquido discussed which features work as we intended and which didn't. We gave the feedback from our perspective and we asked for new features or improvements for the system that could be implemented. The communication was trouble-free.

What did you find most impressive or unique about this company?

We were astonished that a company that works in such a money oriented field would offer their help for free, and afterwards we were startled with the quality of the final product as well as ongoing support for it we recieved. It was effortless to work with such people

Are there any areas for improvement or something they could have done differently?

They did everything we asked them to within deadlines. Final project could be more polished if it was made by big companies like Google, but we are aware that managing a website like that witouht big resources is hard anyway, so I cant say they could do something better.

Introduce your business and what you do there.

I’m the acting CTO of an AR gaming startup. We’re a small startup company and our main product is a mobile application.

What challenge were you trying to address with Miquido?

We wanted to develop our iOS app and backend infrastructure. As a very small team, we contracted Miquido to do all of the development and most of the design as well. They were our product design and development team.

What was the scope of their involvement?

Our app is an AR game solution. When we started, AR wasn’t as mature as it is now. We started the engagement with a proof of concept (POC) and a prototype version of the app. We hired Miquido to create a simple version to test some of the AR ideas we had. That was the first step.

After the POC, we moved onto full-on product development. That included UX designs and wireframes as well as developing the backend. Their team used InVision for the wireframes. The backend development was built using Go. The solution itself is an iOS app built using ARKit, which is Apple’s AR framework.

What is the team composition?

I worked with a project manager, account manager, lead designer, supporting designer, R&D engineering leader, and several software developers.

How did you come to work with Miquido?

I’ve known of Miquido since they were a small company. They’ve grown quite a bit since then. I’ve always felt that they’re capable, especially for mobile development. We asked for a proposal and told them what we were looking to do. Their submitted proposal was reasonable. When we moved forward with the POC, we were very happy with their work, understanding, and level of engagement.

How much have you invested with them?

We invested a little over $120,000.

What is the status of this engagement?

The bulk of the project was from August 2018–September 2020. We occasionally ask for help with small things.

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the beta period for the app, and it’s publicly available in the App Store. Our beta testing has shown that people really like it and they find it fun. We have some good App Store reviews from beta testers.

How did Miquido perform from a project management standpoint?

Our project manager was great. We utilized Jira. Miquido didn’t just go through the motions. They went above and beyond in being very thoughtful. They helped us figure out a lot of things along the way. Our project manager was really invested in the app.

What did you find most impressive about them?

They’re very strong in terms of mobile app development. As they’ve grown their company, they’ve expanded their capabilities so they do UI/UX design work, AI, and data engineering. It’s great that they’re very capable in those areas. There are some efficiencies if we want a single team to take care of multiple things. They’re full service with mobile capabilities at the forefront.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Be disciplined about keeping the scope narrowly defined instead of changing or adding new things along the way.