UX/UI Design and Digital Strategy
Neuron is an award-winning UX/UI design and digital strategy agency headquartered in San Francisco.
We help forward-thinking technology companies create digital products and services that are not only intuitive and engaging, but also deliver measurable results. Notable customers include: LinkedIn, Ford Models, Bosch, General Motors, Intuit, Paycom, and many more.
Our services include:
- UX/UI Design
- Product Design
- Digital Strategy
- UX Research
- Prototyping
- Design System Creation
headquarters
other locations
Focus
Portfolio
Vivint, Intuit, LinkedIn, ThoughtSpot, Paycom, General Motors, Bosch, QuinStreet, Thuuz, Ford Models, Flo Health, SmartRG, Projects for Good, Hackbright Academy, GetHired.
WorkStep
WorkStep is a B2B platform with a suite of workforce management products. WorkStep tapped Neuron to redesign their RETAIN product, which provides companies with tools to engage and better understand their hourly workforce at scale.
The new design provides managers with a glanceable high-level view, while also making it easy to drill down to the problem areas within an organization based around a new smart alert logic.
AcuityMD - Medical Sales CRM
AcuityMD is a purpose built web application for medical device companies to drive product sales and provide unparalleled market insights. Their platform tackles the hard task of connecting external market data and product information with a device company’s internal sales data - resulting in up-to-date information on every sales opportunity in the medical device industry.
AcuityMD worked with Neuron on the second version of their product to deliver an improved experience while also implementing new and more robust features. Together, we focused in on helping medical device sales representatives to not just ‘close the sale’, but to build long-term relationships with the healthcare providers who use their products to care of patients.
Flo
Flo is a reproductive health app for women with more than 33 million monthly users. When they needed a strategic design partner to help increase capacity and offer a new perspective on increasing the perceived value of their premium subscriptions, they chose Neuron. With retention in mind, Neuron worked with Flo’s product team to reimagine their reporting features, ultimately designing a dashboard that helps women understand and compare their cycle data quickly.
Flo’s existing Cycle Report feature sent users information about their cycle with a virtual assistant. In the early stages of our engagement we determined that the content was very valuable to users, but that the format could be improved. We replaced the existing chat experience with a dashboard to make the information easier to digest. Our team worked with Flo’s product team and consulting physician to understand which information was most important for the different user types. By increasing the free users’ cycle report to include more data, we hope to pique their interest in learning about their cycle monthly.
Excelra
Excelra’s Global Online Structure Activity Relationship Database, known as GoStar, is one of the world’s largest and most robust chemistry databases. Their product is used by pharmaceutical companies to identify promising drug candidates and offers more than 30 different ways to search for a single chemical compound.
Neuron partnered with Excelra for an agile redesign of their SaaS product when it was time to deliver an improved V2 to their customers.
Our designers worked closely with Excelra’s product managers, developers, and subject experts to deliver an improved, guided search experience to make this complex product feel more intuitive. Through our improvement to advanced search, we were able to decrease the average time it takes users to find answers, from 30 seconds down to just 10 seconds.
Human
Human is a company of composers and producers creating entirely original music and sound design for commercials, movies, television, and recording artists. Their engineering team came to Neuron looking for a simple music library experience design that would be hosted on their existing website.
We worked with the Human team to design a responsive music player that allows users to view existing libraries and playlists, download songs, and search using metadata. Their more than 35,000 songs can be sorted, searched, and saved based on keywords, genre, mood, BPM and more.
Vivint
With more than a million active customers in North America, Vivint is a leader in the home security space.
Neuron was approached to solve a critical issue: improving inbound sales. In the end, we worked with stakeholders to design a gamified inside sales portal to help drive sales by providing a fun, openly competitive virtual space for sales representatives. The system also gives managers, directors, and C-level stakeholders insight into the performance of each rep, team, office, and region.
The design of the sales portal is centered around a modular dashboard of widgets. In the dashboard’s default state, all widgets are collapsed and display only the most crucial information. Widgets can be expanded in-place to reveal more details, always maintaining the context of the dashboard behind. The modular design allows for layout customization and supports future extensibility.
The full case study can be found here: https://www.neuronux.com/vivint
PS - Luxury Travel Booking
The Private Suite, or PS, is a private luxury terminal serving commercial and private flights at LAX. Their terminal experience is separate from the public terminal and offers seamless security, customs clearance, and luxury amenities before and after each flight. Their web app is used by travel agents, high-net-worth individuals and their assistants to book curated, luxury experiences.
After establishing a partnership with a large financial institution, PS gained 6,000 new customers who had yet to use their booking service. To prepare for this influx of new customers, their product team reached out to Neuron. Together we created a strategic design roadmap to improve their digital properties, while making the PS experience richer and easier for the clients.
In the Know
In the Know is an iOS application designed and developed by Neuron for Eliquent, Inc, to help Chinese speakers learn English by focusing on the phrases needed to converse with confidence. Users browse common scenarios in the format of a feed, and each scenario is constructed in a hybrid-language format designed to increase comprehension. Featuring curated content that is crafted to be simple and effective, In the Know is designed to help users understand sentence structure, concepts, and vocabulary in small, digestible bits. Neuron was brought in early in the concept stage to help define its features, produce a complete design specification, and launch to the App Store.
In the Know's magic is how it brings language learning into the real world. It’s image recognition capabilities provide users the power to scan their surroundings and instantly translate the world around them. Users can tap a word or phrase to explore how it’s used in everyday scenarios and make important connections.
In the Know also introduces a social component to language learning that lets users share and learn through the experiences of others while maintaining their preferred level of privacy.
You can learn more about the In the Know app download it for yourself at intheknow-app.com
Givelify
Givelify approached Neuron to optimize the UX/ UI of their mobile app and web app and to re-work elements of their product strategy.
Givelify is a platform used by nonprofits and places of worship to fundraise and collect donations. Their web and mobile apps are used by over 600,000 organizations looking to modernize and streamline their donation experiences. Since 2019, the Givelify team has been working with Neuron to improve and optimize their user experience across web, mobile, and live touchpoints.
Innova
Innova is a leading supplier of testing and diagnostic reporting equipment for the automotive aftermarket. Their RepairSolutions 2 app communicates directly with users’ OBD2 CarScan tools, so they can identify issues, find the right fix, and purchase car parts using their mobile device.
Neuron worked with Innova on the redesign of their mobile app and the integration of their new, manual reporting capabilities.
V-MODA
Upon being acquired by Roland, the Italian headphones company, V-MODA, approached Neuron to create a design for their e-commerce site that would lead the pack in the prosumer audio world.
Close collaboration with Roland and V-MODA’s internal creative team yielded a modern design that leveraged advanced UI animations. For a company whose DNA is rooted in the vibrant discotheque scene, we brought an element of maturity that would resonate with a broader young professional audience.
Geojam
Geojam is an exciting startup creating an economy where artists, creators, and fans can earn together and generate value for experiencing moments together. In building the creator economy of the future, their mission is to redirect the flow of incentives back in the hands of the creators and users themselves
Neuron was brought in at a pivotal moment for the company to reimagine the Geojam mobile application to support this vision.
The backbone of the ecosystem is a cryptocurrency token, $JAM, and the Neuron team worked with the founders to create a marketing website that explains the Geojam value proposition while generating interest for their token launch.
Knex Technologies
Neuron partnered with a branding and advertising agency to design, build, and launch a new website for Knex, a major Oracle services provider, to allow them to stand out from the pack.
Oomnitza
Named one of the top 20 tech companies to watch, Oomnitza is an enterprise software solution that tracks all of the things that make a business run. Oomnitza is disrupting their market with a product that is highly customizable, efficient, and committed to delightful user experience.
Our team completely reinvented their software platform and marketing website to drastically improve product usability and push Oomnitza forward as the industry standard amongst CTOs and IT professionals.
Product Design
The intuitive design of the application allowsOomnitza customers to easily track assets, create reports, build workflows and more.
Oomnitza’s product is highly customizable to accommodate the range of needs of their customers. This theme was carried through to the design, with the configurable widget-base dashboard, branded header, and adjustable themes.
The structure of the platform interface is made up of persistent components, including the navigation menu, the header, and the contextual toolbar that border the content window."
Ayadi
Ayadi Health is an online therapy platform that connects users with licensed mental health professionals. They brought in our team to improve the UX/UI of their mobile app. Serving the Middle Eastern market, a region with limited mental health services available, a service like Ayadi is in high demand and experienced a high volume of user sign-ups upon launch. But because of the poor first-time user experience and confusing booking flow, they saw significant drop-off with few users actually booking sessions. Through a heuristic evaluation we identified several usability and functional issues and subsequently redesigned these flows to provide a more guided and intuitive experience.
BSTEVR Sports
BSTEVR is a fantasy sports experience that leverages real, historical NFL data to create simulated results for matchups dreamt up by curious users. Written articles, or "Stories," are auto-generated using natural language processing for each simulated match, recapping the details of the match including simulated play-by-plays and stat lines, all based on odds. Stories are published to the platform for readers to enjoy and debate.
Neuron worked with the founders of BSTEVR to bring their concept to life with a nostalgic brand, website, and mobile experience that lets sports fans answer their biggest questions and connect with other fans.
iQuartic
iQuartic is a health software company that helps risk-adjustment medical coders deliver data to insurance providers based on individual patient medical records.
Neuron worked with the iQuartic team to design and develop a React web application to modernize their existing internal workflow management, OCR review tool, and final review tool.
preFlite
PreFlite takes the hassle out of being a freelance professional pilot, providing a single environment to manage flights, aircraft, operators, contracts, insurance, and even payment.
Neuron was tasked with redesigning the interface of the iOS application while improving the information architecture and critical flows based on revised business logic. It was as much an exercise in branding as it was user experience, to create a look and feel that resonated with the target audience, primarily private pilots.
Central to the experience of the application is a dashboard that enables pilots to quickly and easily view their schedule, add flights, and set up the vital information to execute them, such as assigning an aircraft and crew or coordinating multiple flight legs into more complex routes.
You Rip
You Rip empowers action sports athletes from around the world to connect by sharing and consuming video content, and competing in virtual or in-person challenges that are judged by other users.
Available on mobile, tablet, and web, You Rip provides athletes the opportunity to compete on a global stage without travel, cost, or industry politics. Rather than rely on judges or officials, fans can directly contribute to the success of their favorite athletes by scoring video submissions. You Rip also gives athletes a space to share content, be discovered, and compared to their peers, while creating new opportunities to generate revenue from their skills through sponsorship or prize money.
You Rip is poised to become the digital hub for action sports culture, centralizing athlete data with features like monthly rankings and sport leaderboards, helping athletes increase their exposure, while simultaneously entertaining content consumers.
You can learn more about You Rip, or create your own account at yourip.com.
FutureDial
FutureDial creates software and robotic tools to facilitate the complex process of receiving and testing used phones and tablets. Their product line was built out over time, following client demand, and they needed a new website to feature their many products in a logical and unified way. FutureDial serves a range of customer types, most of whom are focused on just one part of the reverse supply chain. We were faced with the challenge of organizing the website in a way that was clear and intuitive to each customer type without distracting or impeding the rest. Through numerous iterations of customer journey maps and low-fidelity wireframes we arrived at one that struck the right balance.
City of Everett
Everett, MA is a diverse and rapidly growing city located just outside Boston. In recent years the City’s economy and population has been burgeoning but dated civic infrastructure has struggled to keep up. The City website was no exception.
We were tasked with overhauling the site to be an intuitive task completion and information tool while significantly reducing physical traffic to city hall. Through research, iteration, and testing, Neuron crafted an approachable utilitarian experience where Everett citizens can easily get their business done online.
Bringing coherence and consistency to the site required strong IA, UX, and visual design chops, but the effort also required a huge amount of empathy, patience, and negotiation.
In the end unique pages on the site were reduced from 396 to 63. To do this we drastically shallowed the experience and created three primary page types:
Inside Homepage - These pages are treated like brochures or guides, and are created for all secondary navigation items. Currently, 71 percent of visitors enter the Everett website via interior pages.
Endpoint Page - Endpoint pages are the deepest level of the site where detailed content and actionable affordances are provided. These pages also present associated information based on context and user intent.
Transaction Pages - These pages are used to focus the user on the task at hand. As task completion is the primary goal of the site, the user must either fulfill the steps required to complete the task and exit the modality or abandon the task altogether.
Marvel Optics
MarvelOptics was referred to Neuron by a VC firm looking to address a critical issue with its portfolio company's e-commerce site. The data showed that mobile accounted for 70% of site traffic, but only 10% of their revenue.
Our response was to design a truly mobile-first experience, seeking to lower friction and increase conversions.
With the launch of Neuron's new design, the average order value has increased by a staggering 97% and the overall conversion rate is up 18%.
https://marveloptics.com/
ICO Mint
ICO Mint is an investment platform that caters to both companies and investors, providing services to successfully launch an ICO as well as securely invest in one.
The platform presents unique investment opportunities to those who wish to participate in the burgeoning cryptocurrency and blockchain economy. Although cryptocurrencies and blockchain technology are rapidly becoming more mainstream, many are still unfamiliar with how it works and are intimidated by the idea of participating.
Our challenge was to make the convoluted world of cryptocurrency universally understandable and accessible to new adopters. This meant opting for clear copy over technical jargon and designing a clean, modern UI that looked more like a consumer product than a technical financial tool.
Cards for Causes
Each year businesses send hundreds of cards to clients and employees as a way of saying thanks. Cards for Causes is a custom greeting card company with a twist, donating a portion of all sales to a charity of the customer’s choosing. Customers can select from over 1,500 different card options and then further customize them to add a personal touch. Neuron worked with Cards for Causes to redesign and redevelop an e-commerce website and companion web app following their transition to BigCommerce. We redesigned the full experience and built out a customizer tool to give users more freedom with their card design. Since relaunch organic traffic is up 21% and time spent on the checkout flow reduced by 35%.
Projects for Good
Projects for Good is a web platform for funding and implementing humanitarian projects. It combines a crowdfunding platform, a job marketplace, and a social network to bring together all the necessary pieces to bring humanitarian projects to life.
Neuron has been involved in Projects for Good since its inception in 2016. From early design principles through development and operations, Neuron helped to conceptualize, design, build, and launch the web platform.
The greatest design challenge was designing a new type of platform in a way that was universally understandable to three distinct user types. This meant distilling everything the platform does down to its core offering: maximizing impact. The increased efficiency, transparency, and accountability all amounts to maximizing each user’s impact - a mission that was carried through all facets of the platform’s design, messaging, and functionality.
SmartRG
SmartRG provides products and services to simplify the residential internet ecosystem. We created a mobile app for the company to provide customers with a way to view and manage their Wi-Fi networks and connected devices.
The app gives customers more insight and control over their home Wi-Fi networks to provide a better customer experience as well as to reduce the number of support calls.
Customers can create and manage Wi-Fi networks, run speed tests, view and manage connected devices, and wirelessly reboot their modem.
We succeeded in reaching our goal with the design of creating a user experience that was as simple and intuitive as possible.
The full case study can be found here: https://www.neuronux.com/smart-rg
Wheel - Autonomous Ridesharing
The Challenge: With the rise of ride-sharing companies like Uber and point-to-point car-sharing companies like car2go, conventional rental car companies must reinvent their business model to remain competitive. One way for these companies to differentiate themselves is by betting big on the future of autonomous vehicles. Neuron imagines the first user interface for passenger interaction with an autonomous ride-sharing service.
The Solution: Wheel will allow users to arrange and pay for a ride in a Wheel-owned autonomous vehicle. An efficient, intuitive, and emotive interface will build trust between users and this new service. The Wheel vehicle will provide users with trip information, identity verification, comfort controls, the ability to make an emergency stop, and allow children to check-in with parents.
View full case study here: https://www.neuronux.com/wheel
VYTL Fitness
The VYTL Fitness mobile app is a social fitness platform designed to empower users with control over how they exercise. VYTL, created by the parent company of Ford Models, allows users to browse, upload, watch, and share exercise videos.
The Neuron team was brought in during the early stages of concept development, helping to define the value proposition, features, and interaction model. We were also responsible for the full design and front-end development.
Users of the app can browse, watch, upload, and share short exercise videos called Clips, which can then be assembled to build custom Workouts, much like a music playlist. Users may also discover other users’ Clips and Workouts by browsing what is recommended, trending, or recently added as well as by theme (channel) or by creator.
The strong social element of the application helps users stay motivated in their training. The app also provides the ability to follow friends and favorite trainers, as well as tracking various social and fitness-related metrics via the Dashboard feature.
Check out the info ad here: https://youtu.be/4G1DQ9D5ODQ
The full case study can be found here: https://www.neuronux.com/vytl-fitness
Hackbright Academy
Hackbright Academy is the leading software engineering school exclusively for women. Through education, mentorship, and a successful alumnae network, Hackbright Academy is working hard to narrow the gender gap that currently exists in the computer science industry.
Neuron was challenged with giving Hackbright Academy an edge in an increasingly competitive market by providing a modern brand redesign, a fresh logo, and an updated marketing website.
We began by conducting an in-depth analysis of Hackbright’s existing marketing website. After documenting a full inventory of the content and structure, we then re-imagined the site from the ground up.
By consolidating the top-level navigation to three key sections and strategically layering the information beneath, the redesigned marketing site is able to more effectively engage prospective students regardless of where they are in the sales funnel. Throughout the site, animations and interactive elements, such as a coding aptitude quiz, create an enjoyable and memorable experience for all users.
The full case study can be found here: https://www.neuronux.com/hackbright
Urbane - Digital Concierge
Urbane serves as a central hub for the apartment, controlling smart home devices like lighting, climate control and connected appliances, as well as a portal to connect the resident to their building community, with access to building news and events, live amenity updates, and other building services like package delivery, bill payment, maintenance requests, etc. The solution we’ve imagined would take on the form of a wall-mounted touch screen device connected to existing electrical infrastructure, making it retro-fit ready.
Neuron was responsible for the concept, digital strategy, UX/UI, and animated prototype.
View the animated prototype here: https://youtu.be/i4FxNnRYzxA
View the full case study here: https://www.neuronux.com/urbane
Continuum Smart Trainer
Through a system of equipment integration and pre-workout planning, Continuum enables gym members to make the most of their workout, while allowing the gym to gain a competitive advantage at a low cost.
Neuron was responsible for the concept and UX/UI design.
The full case study can be found here: https://www.neuronux.com/continuum
Reviews
the project
UI/UX Design for Gig Work Platform
“Neuron seemed to have the magic blend between operating strategically and executing tactically.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of Product Engineering at Jobble, an open marketplace for gig work in the US. We help both hiring companies and workers find work.
What challenge were you trying to address with Neuron?
Our company sits in the middle of a multi-sided marketplace, meaning that we have people looking to hire and people looking to work, and we also have other partners wanting to add more sides to it for business opportunities. One of the opportunities we saw during COVID-19 was helping companies with high-volume hiring needs for hourly workers.
We had a lot of technical integrations in an API ecosystem supporting these partners, but we wanted to bring to market a customer-facing UX built on top of that API ecosystem. Still, we realized that we would move faster if we hired a third-party UI/UX designer like Neuron.
What was the scope of their involvement?
Neuron helped us design the customer-facing UX we needed, also being responsible for the wireframing and final UI designs using Figma. They closely collaborated with our product and engineering teams, taking into consideration our existing brand requirements for their designs.
What is the team composition?
We worked with Ryan (UX Lead & Co-Founder) and two principal designers.
How did you come to work with Neuron?
When we were looking for a partner, we wanted them to operate as part of our internal team as much as possible. We asked around our professional network, and Neuron came highly recommended. Additionally, our two co-founders were graduates of the same university as the founding team at Neuron, so they were already familiar. We did a lot of research on them still, and we ultimately hired them.
How much have you invested with them?
We spent around $250,000.
What is the status of this engagement?
We worked together from February–July 2022.
What evidence can you share that demonstrates the impact of the engagement?
Having a partner that could collaborate with our team was very important because we needed to move quickly and take advantage of the market opportunity. Ultimately, the project was incredibly rewarding; the product we have today wouldn’t have been possible without their involvement. They pushed us to think about some of our harder problems in new ways, which ultimately led us to be in a much better place.
How did Neuron perform from a project management standpoint?
Neuron was spot-on on managing expectations and meeting deadlines. They took the lead on the project, and we had multiple meetings throughout the week to keep us in the loop. Our collaboration was mostly through Figma and Slack.
What did you find most impressive about them?
Neuron seemed to have the magic blend between operating strategically and executing tactically. They drove the project to become better and better every day while also demonstrating a tactical execution.
Are there any areas they could improve?
No.
Do you have any advice for potential customers?
Treat them as an extension of your team and listen to their feedback. It all comes down to open communication and a collaborative approach from the beginning.
the project
Mobile App Development for Creator Economy Platform
"Their strong points are their personability and rigor in their implementation."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of product for Geojam, a creator economy startup. We’re building a mobile app to connect fans and creators better.
What challenge were you trying to address with Neuron?
We had an existing wireless platform, but it wasn’t up to par with our standards.
What was the scope of their involvement?
Initially, Neuron came in to redesign our application. They’ve rebuilt everything from the ground up. We started with UX research and moved to UX/UI design on Figma.
The product is a community-based app for creators. Fans and users have access to exciting features, almost like a subscription-based app or gated community where users can have unique interactions with creators. Each community has the potential to have a shop for its own merchandise experience and NFTs. We’re building it on React Native.
Additionally, Neuron will provide maintenance.
What is the team composition?
Mark (Director of Strategy) is our main point of contact. We have 4–5 people on the team at any time, including 2–3 UI designers, UX/UI design lead, and a UX strategist.
How did you come to work with Neuron?
We researched the best firms and cross-checked them with platforms like Clutch.
How much have you invested with them?
We’ve spent between $150,000–$200,000.
What is the status of this engagement?
We started working with them in November 2021, and our relationship is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The new design system is fully fleshed out. We’ve implemented the screens and designs, and they’ve definitely exceeded expectations.
How did Neuron perform from a project management standpoint?
Project management is excellent. We use Slack, Monday, Figma, texts, and calls to communicate.
What did you find most impressive about them?
Their strong points are their personability and rigor in their implementation.
Are there any areas they could improve?
No, they’ve done a great job.
Do you have any advice for potential customers?
It’s simple — the more you put in, the more you get out.
the project
Software Design for Mortgage Company
“Neuron has found a way to merge different aspects of our previous softwares to create a new, user-friendly system.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the COO of a mortgage company.
What challenge were you trying to address with Neuron?
Like many mortgage companies, we have many employees working on various interfaces and software to process underwrites and deliver loans. It was incredibly inefficient and we wanted to develop a system that could host all of our functionalities and be more user-friendly. At the same time, we wanted to have software with more automation. So, we hired Neuron to help us with the system design.
What was the scope of their involvement?
Neuron is designing our software interface in Figma. We’ve provided their team with our employee workflows and how we interacted with the existing software. Neuron has then used that information to better understand what we need them to design. Neuron’s team has just finished working on the workflows and wireframes that will lay a solid foundation before we delve into the visuals and specific content.
What is the team composition?
We regularly work with five teammates from Neuron, including two partners and three designers.
How did you come to work with Neuron?
We knew we needed a design company to help us develop the software, so we asked for references and did some research on Google. We found several recommendations for Neuron during that process, claiming they were one of the top design firms. We talked to several other vendors, but Neuron had the capacity and was the best fit.
What is the status of this engagement?
Our engagement with Neuron was from September 2021–January 2022. However, we’ve only paused the project for now, so we will pick it back up soon.
What evidence can you share that demonstrates the impact of the engagement?
Since we’re still in the initial stages of wireframing, we don’t have anything that can be put into production or bring immediate value to our company. However, Neuron’s work has been an excellent start to our next development steps. They’ve fully understood what we need and have presented us with a complete structure with every functionality we need. Neuron has found a way to merge different aspects of our previous softwares to create a new, user-friendly system to replace our old one. Neuron has done a great job.
How did Neuron perform from a project management standpoint?
Neuron delivered on schedule — our initial two phases were set to last 3–4 months, and they followed that timeline. We communicated frequently, meeting twice a week to discuss designs and answer questions. I was personally involved in all the project management in Figma, so there weren’t any gaps between our companies.
What did you find most impressive about them?
Neuron’s ability to understand our business model and needs is impressive. They obviously don’t have experience in every industry they’re going to work in, but Neuron can quickly understand our detailed processes and daily business operations.
Are there any areas they could improve?
I would like to see more out of the box, creative ideas from the Neuron team.
Do you have any advice for potential customers?
I would let future customers know that they need to know what they want from a partnership. If both parties know the goal and the path forward, a collaboration with Neuron will be successful.
the project
UX/UI Design for Radar Image Processing Tech Company
"They’re respectful, polite, and responsive — they’re everything that we could’ve wanted."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the R&D manager for a marine tech company. We develop high-tech systems for the marina industry.
What challenge were you trying to address with Neuron?
We’re revamping a system that has been in place for a long time. It had an old UI, so we wanted to update it and substantially extend its flexibility.
What was the scope of their involvement?
We’ve engaged Neuron to help us with UX and UI. The project is essentially a desktop application that runs on PC hardware. However, the system is dedicated to this particular app; it’s not general-purpose.
We had an initial phase where we talked about the requirements. Then, they used Figma to capture the designs. Right now, the bulk of work is essentially finished, and they’re currently just providing support. We’ll occasionally be talking to Neuron for the next few months because we want to run certain things by them.
What is the team composition?
We’ve worked with about five people during the project, but we mostly interact with one person. For the first couple of months, there was a second person, and then other people helped finish it as well.
How did you come to work with Neuron?
It was a Google search. We compared different options, and we liked Neuron because they were a team and could bring a range of skills as needed.
What is the status of this engagement?
The partnership began in May 2021, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We don’t have any formal metrics. All the people in the company have seen their work, which ranges from the marketing team and CEO to all the developers. Overall, the informal feedback we’ve received has been extremely good.
How did Neuron perform from a project management standpoint?
They’ve been good; they’re pretty open about their project management. Initially, the team indicated the risks and had a schedule. They updated us on where we were in the process, and we felt everything was pretty well handled. Essentially, they worked with an Agile methodology, which fitted very well as we were also using an Agile approach.
We use GitHub internally, but they aren’t really exposed to it. Overall, we use Slack for communication and a bit of Microsoft Teams. We also meet over Zoom about once a week, and there are some telephone conversations.
What did you find most impressive about them?
They quickly came up to speed on a very complex and unfamiliar system. It wasn’t a website, and there were a lot of complex technical aspects. However, Neuron’s team got to grips with the key concerns, which was very impressive and appreciated by all those who worked with them.
Are there any areas they could improve?
There were cheaper options, and we knew that they would be expensive, but it went with the territory. Also, there was a bit of concern upfront about minor admin issues in talking to our financial people, but that was minor. Overall, it’s been a great working relationship. They’re respectful, polite, and responsive — they’re everything that we could’ve wanted.
Do you have any advice for potential customers?
Be open with them. One of the things we ran into was that it was difficult for us to enunciate our goals very precisely but we feel that they came to understand well what we were looking for through their approach to the project and the constant interaction we had with them. Initially, they seemed to require a clear vision from us and wanted to speak to our direct customers. It was understandable, but it had some practical issues. It took a little while for them to get to grips with that.
Nonetheless, they were just trying to ensure we’d meet our expectations. They were very keen to make sure that we got what we were looking for from the project but our requirements of them were not rigidly defined. I think it took a little time for them to get used to that.
Most important was that we wanted to improve the user experience for our customers. We wanted Neuron to use their skill set, experience and creativity to come up with a much better user interface that were capable of producing ourselves. The close working relationship that ensued though worked out very well and we got exactly what we wanted from the project. In the end, we don’t have any concerns coming out of it. Neuron did precisely what we wanted on that front, and everyone internally has been happy with their work.
the project
Desktop & Mobile Platform Redesign for CRM Company
"It is clear their work is not just a day job for Neuron."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the CEO of an enterprise software startup selling CRM to MedTech companies
For what projects/services did your company hire Neuron?
We were trying to launch a mobile app, but didn't want a separate code base and UX from our web experience. Our existing web app was built by the founding team with no design experience and also needed some love. Neuron helped redesign both our desktop experience and mobile.
How did you select this vendor?
We conducted several interviews (a mini-RFP) and ultimately selected Neuron because of their embedded design philosophy. We really wanted a partner who would work closely with our engineering and product team from day 1 and didn't treat our work like an outside consulting engagement.
Describe the project in detail and walk through the stages of the project.
Their team gathered and synthesized existing user feedback as well as our product roadmap. Then, they deep dived the existing app and played around with it to understand the current state functionality. From there, they built out a work plan and iterated on it with us to ensure they were focused on the highest priority issues.
Finally, they engaged in weekly design sprints where they would pull together updated designs each week and incorporate our feedback and direction during weekly 1:1s.
How many resources from the vendor's team worked with you, and what were their positions?
We worked with 2 people from Neuron.
Can you share any outcomes from the project that demonstrate progress or success?
We have since built and launched our mobile app and have proceeded to rebuild our desktop experience. Neuron's work on our IA was instrumental in helping us reframe our app and leaving space for future modules and features to build.
How effective was the workflow between your team and theirs?
The embedded structure allowed for close feedback loops between design, product, and engineering.
What did you find most impressive or unique about this company?
We got to work closely with the founding team. Our company is also a founder led startup so it was nice empathizing with a fellow founder through this process. It is clear their work is not just a day job for Neuron.
Are there any areas for improvement or something they could have done differently?
N/A. Ultimately their design got too far in front of what we were able to build so we needed some time for our engineers to catch up!
the project
UI/UX Consulting for Private Airport Terminal
“It was impressive how nimble and dedicated Neuron was. We almost felt that they were part of our company.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of a private airport terminal.
What challenge were you trying to address with Neuron?
We initially hired Neuron to review the UI/UX of our inward-facing operating system.
What was the scope of their involvement?
First, we collaborated with Neuron on a scoping exercise. As I mentioned, the requirement was to review the UI/UX of our operating system. From this exercise, they came up with a timeline and a budget for our project.
Halfway through our initial engagement, we realized that they were very talented, and we worked well together. They understood our customers, internal processes, and stakeholders very well, so we expanded their scope. We asked them to also review the UI/UX of our website and user-facing reservation systems.
What is the team composition?
We worked with two people from Neuron.
How did you come to work with Neuron?
We interviewed around 10 firms, each one coming either from our own discovery or from asking our referrals. I don’t remember how we found Neuron exactly, but it was probably through referrals.
We have a very unique business and a very discerning luxury customer. During the interview process, Neuron stood out because we felt that they understood our business and customers very well.
Additionally, they proved to be very responsive, thoughtful, and thorough, and they offered great customer service. We felt that they cared deeply about us and wanted to work with us.
How much have you invested with them?
We spent around $100,000–$250,000.
What is the status of this engagement?
We worked together from March–September 2021.
What evidence can you share that demonstrates the impact of the engagement?
What I loved about Neuron was that nothing was too big or too small for them. The project ended up having life on its own, and they never said that something was beneath them or that it required a lot of minacious work for them to handle. They were equally dedicated to all parts of the project, whether they were minor or major.
Additionally, Neuron very quickly understood our business and the customers that we served, which made our engagement better.
How did Neuron perform from a project management standpoint?
Neuron was on time and on budget, which usually never happens.
What did you find most impressive about them?
It was impressive how nimble and dedicated Neuron was. We almost felt that they were part of our company. They were always available and dedicated to us, and they had an intimate understanding of our business.
Are there any areas they could improve?
No. We basically want to continue working with them forever.
Do you have any advice for potential customers?
Spend a lot of time upfront to get them up to speed and having them understand your business. I felt that they were very valuable to us because of that understanding.
the project
iOS, Android & Web App Dev for Action Sports Platform
"Even though all we've given them is our tacit industry knowledge, they were able to produce a wonderful product."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder of an action sports-targeted mobile and web app that empowers skill-based competitors from around the world. Our product allows users from different countries to connect and make money by competing in virtual, peer-judged challenges.
What challenge were you trying to address with Neuron?
We wanted to bring our vision of these skill-based competitions to the masses and democratize action sports. Our original MVP was built too quickly and many of its features were poorly thought out, so we brought in Neuron to rebuild it.
What was the scope of their involvement?
Neuron fully immersed themselves into the sports world to really get a grasp of what we're trying to create and for what purpose. Since we're more sports-oriented, we let them take the ropes when it comes to the technical aspects of the project.
Neuron was tasked with rebuilding the mobile app, redoing its branding and design. The team went into developing versions of it for the web as well as for Android and iOS devices, all the while coordinating with our third-party development team.
We continue to work with some on iterating and releasing new features.
What is the team composition?
There are a few people working on this project, but our main contact and point person is Matt (Creative Director).
How did you come to work with Neuron?
A colleague of mine had worked with Neuron on a web app that I was thoroughly impressed with. They were the perfect fit, so I brought them over.
How much have you invested with them?
I believe we've spent $650,000.
What is the status of this engagement?
We started working together in May 2019, and it’s an ongoing partnership.
What evidence can you share that demonstrates the impact of the engagement?
Our product is still young, but our user base is now growing In terms of buys per month. Neuron has really helped us overcome a lot of strategic design decisions, saving us a lot of time and money through their foresight. They’ve helped us redesign from start to finish, and I couldn't have done it without them.
How did Neuron perform from a project management standpoint?
I would rate them very highly for project management. It’s just incredible. They’ve worked with us for months after the product was launched to make sure that we were capturing ideas and feedback from our users and making iterations accordingly. I can't say enough nice things about these guys because they've given us exactly what we needed.
We communicate via Slack and email. They provide frequent updates and constantly let us know what’s going on.
What did you find most impressive about them?
They’re a team that can troubleshoot and think ahead of us. Even though all we've given them is our tacit industry knowledge, they were able to produce a wonderful product.
Are there any areas they could improve?
Neuron continuously surprises and excites us, so I don’t think there’s anything for them to improve. They've worked above and beyond the call of duty.
Do you have any advice for potential customers?
Allow Neuron to exercise their creative freedom. Value their advice because they know exactly how to build a complicated app while making it function well and look nice.
the project
Website Design & Consulting for Audio Device Manufacturer
"Neuron will be our first choice when we have our next project."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are manufacturing audio device and selling both to B and C. Website is playing very important role for both branding and retailing. I'm GM of the company, who is in charge of overall operation improvement.
For what projects/services did your company hire Neuron?
Website new design including visual design and UX design. The service is including sort of consluting to let us know what is working and what is not working on our curretn website.
How did you select this vendor and what were the deciding factors?
We made first selection based on overall cost and pricing to complete the project. Many companiees charge much higher prices before we feel comfortable with expected output result.
Describe the project in detail and walk through the stages of the project.
We had 3 steps process which we was presented in their first presentation package. Consulting, Conceptual designing and actual designing phases. They manage all tasks by hour. We had a change to make a decision if we want to extend the contract with them before we move to phase 3, which we did. It was not because we expired planned budget, but we could set up this "check point by setting hours prior to our start" so that we all were comfortable about the process.
How many resources from the vendor's team worked with you, and what were their positions?
2 mainly, and 1 backend web designer. Our primary contact was their UX Lead position.
Can you share any outcomes from the project that demonstrate progress or success?
Actual design template and design format for us to start with our own web programmer.
How effective was the workflow between your team and theirs?
We set up weekly call. 1 hour each time, and they always deliver expected and/or promised progress. In our meetings, participants joined from U.S., Europe and Japan. They were very flexible for meeting time set up, that helpsed us a lot.
What did you find most impressive or unique about this company?
Not just designing the visual design, but they are good at considering UX first. And they listed to our desire and priority carefully to pull maximum output from the project. First consulting section was very helpful for us to learn "what is missing" before we start the designing process.
Are there any areas for improvement or something they could have done differently?
I think thye delivered more than we expected. We will not know the real result until we unveil our new webiste to public, but so far I'm satisfied the process, the level of their professional service and the relationship we had during the project.
the project
UX Design for Music Industry Company
"The cleanliness and straightforwardness of their work really tied it together for me."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re a music production house for the advertising industry. We write custom music and license tracks out to advertising agencies for anything from local radio spots to international TV campaigns and Super Bowl commercials.
I’m the associate director of engineering in the company, handling tech development. I also work with digital assets like our music tracks.
What challenge were you trying to address with Neuron?
We were trying to build a platform to make our music available online to editors and music agencies. We wanted to give them the tools to search through our music and approach us with a clear picture of what they wanted.
What was the scope of their involvement?
I gave Neuron an initial brief that described what we were looking for in detail. Similar platforms existed already, but we were looking to set ourselves apart from the competition. Neuron researched the references I gave them, scouting our competitors’ platforms.
Neuron designed our platform’s UI/UX. They started by scoping out different user personas and determining what features should be included for each one. Wireframing only took about 1–2 months, and the design process took up the following three. We developed and elaborated on the user flow of the interface and started filling in the elements. We had weekly feedback rounds.
The final deliverable was a design blueprint of what the pages of the platform would look like, with indicators and descriptions of what elements would go where so that our chosen developer would have no questions regarding the design.
What is the team composition?
I believe there were three people from Neuron on the team. One of their founders was the project lead, and the other two were designers.
How did you come to work with Neuron?
I searched online through dozens of UX companies and interviewed three of them. I found that Neuron had the cleanest designs in their portfolio, and I also liked that they were architects in a prior career. The deliverables and detail planning have to be immaculate with architectural design, which told us that they would a good grasp of ours.
How much have you invested with them?
The project cost was $40,000–$60,000.
What is the status of this engagement?
We worked with Neuron between January–May 2021.
What evidence can you share that demonstrates the impact of the engagement?
Neuron developed what is, in our eyes, one of the best music library interfaces out there. Our hosting company also mentioned that Neuron did a meticulous job, especially considering that they hadn’t worked in the music and entertainment field before.
How did Neuron perform from a project management standpoint?
Their co-founder acted as the single point of contact between us and Neuron. They were very clear from a communication and project management standpoint.
We had a shared Slack channel as well as weekly Zoom meetings. Everybody was on the same page about developments throughout the week. I shot ideas back and forth with Neuron, and we discussed those with the greater group during our weekly meeting.
Their team performed well, and they didn’t have too many parts to manage throughout the process.
What did you find most impressive about them?
The cleanliness and straightforwardness of their work really tied it together for me. Neuron knocked it out of the park with their visual representation of ideas.
Are there any areas they could improve?
We have a strict path forward with this project. There was a bit of uncertainty at times regarding how many rounds of revisions we could get, so there could be room for improvement there. I have no complaints other than this, however. I was very impressed by them.
Do you have any advice for future clients of theirs?
Neuron is extremely open to discussing all matters and ideas, but I had to bring things their way on my own account. My advice is for clients to reach out to them with any ideas that pop up.
the project
UI/UX Design Services for Pharmaceutical Vendor
“They delivered above and beyond our expectations.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of scientific products at Excelra. We’re a pharmaceutical vendor that engages with any company in the life sciences, whether it be pharma or biotech. Our role is to help amplify an organization’s needs. That can range from helping them with resources by amplifying their workforce or through our flagship products. One of those products is about servicing the pharma industry early in the drug and discovery process. Another product focuses on biomarkers.
What challenge were you trying to address with Neuron?
Our flagship product is going through an entire redesign. We wanted to pivot and create a next-generation experience for our client as well as provide a beautiful and improved UX so our users can get to their answers quicker. Our team wanted to find a UI/UX vendor because we needed someone with the skillset and know-how to turn an older-generation website into a user-driven website. In this case, it was all about how we refocused our UI based on what the user is expecting.
What was the scope of their involvement?
Neuron designed the entire UI/UX for our core user flows in our next-generation product. One of the first things they did was to assess our current offering, take what we have as a core user flow, and translate those into actual experience. Using Figma and other tools, they built an entire user color palette as well as the core frame of our website, which comprises our header and footer.
Then, they went and designed the UI for every step from when a user enters our site — how they log in, how they enter our search page, and so on. Their team delivered many functionalities such as the ability to autofill. Neuron also built a guided experience. If the user wants to go beyond a search, they can utilize the complex search queries in our database that provide the ability to simplify that process for the user.
The Neuron team organized the data in a way that makes sense to the user and then created the left-hand panel for us to manage that. Next, their team made sure that everything we built could be used on any screen size including tablet. The deliverables were wireframes and prototypes that serve as a blueprint of how to build our website from the ground up.
What is the team composition?
We worked with Matt (Creative Director) and Mark (Director of Strategy).
How did you come to work with Neuron?
Someone in our organization had previously worked with Neuron at a prior company; their team was suggested to us. We put out a bid, asking Neuron and others to bid on the project. Based on how Neuron approached and talked through the problem, we thought they’d be the best fit.
How much have you invested with them?
We invested $84,000.
What is the status of this engagement?
Our engagement was from February–April 2021.
What evidence can you share that demonstrates the impact of the engagement?
The speed at which our clients and users will be able to engage with the database is much faster. Previously, the speed was anywhere from 30 seconds to one minute. We went from 30 seconds to 10 seconds in terms of improvements in getting to the answer. The guided experience that Neuron worked on is also a highlight of their deliverables. We’ve gone from users being afraid of this feature to them embracing it.
If I had a larger budget, I would have kept Neuron on longer because we could’ve kept doing many more iterations. They’re a high-quality team so they cost a bit more than the average firm. However, they’re still reasonable. They delivered above and beyond our expectations. Their team was flexible even in the way we engaged with them.
Neuron was tremendously helpful. They’re not experts in chemistry, they have no background in it, but they caught on very quickly. Their research and time spent with us were excellent all around. Chemistry is a complex subject area. Neuron made our UI so simple that when users land on a results page, they know exactly what they’re looking at.
How did Neuron perform from a project management standpoint?
They were great at project management. Their team hit all of the timelines. Neuron was straightforward with their project plan. Out of the gate, they told us how long the project was going to be as well as outlined all of the milestones. They were great about the timelines. We worked with them throughout the process and constantly spoke on Slack. Through Slack, we were asking and answering questions, and Neuron presented their findings and prototypes once a week.
Once a week, we met to do real-time feedback. Their team was very upfront about what they could and couldn’t do. That was fantastic because it gave me a way to assess how far the partnership would take us and what we’d get from them. Neuron was true to their word. They delivered within those timelines exactly when they said they would.
What did you find most impressive about them?
It was very easy to work with Neuron; that’s the best part about their team. The partnership was intimate because we worked with only two of their team members. We got to know each other really well. Within a couple of weeks, it was so easy to talk to them. The interaction was seamless.
It felt like they were part of the team. At no point did I think they were a vendor, it was as if they were part of our organization. The engagement was a great experience. Neuron made it easy to provide them with feedback and it made them comfortable to give us feedback. They provided us with the ability to make fast decisions and turn things around quickly.
Are there any areas they could improve?
No, they gave us what we expected and worked on our timeline.
Do you have any advice for potential customers?
Stay realistic and don’t ask for the moon. If you stay within the bounds of the project and what your expectations are, you’ll be very pleased with the results. Listen to Neuron because they know what they’re doing. Trust their intuition.
The collaborative approach and knowledge provided by Neuron helped successfully move the project forward and create a well-thought product. The team was communicative and excelled at managing expectations and timelines, and their overall execution was outstanding.