Neuron

Introduce your business and what you do there.

I’m the head of product for Geojam, a creator economy startup. We’re building a mobile app to connect fans and creators better.

What challenge were you trying to address with Neuron?

We had an existing wireless platform, but it wasn’t up to par with our standards.

What was the scope of their involvement?

Initially, Neuron came in to redesign our application. They’ve rebuilt everything from the ground up. We started with UX research and moved to UX/UI design on Figma.

The product is a community-based app for creators. Fans and users have access to exciting features, almost like a subscription-based app or gated community where users can have unique interactions with creators. Each community has the potential to have a shop for its own merchandise experience and NFTs. We’re building it on React Native.

Additionally, Neuron will provide maintenance.

What is the team composition?

Mark (Director of Strategy) is our main point of contact. We have 4–5 people on the team at any time, including 2–3 UI designers, UX/UI design lead, and a UX strategist. 

How did you come to work with Neuron?

We researched the best firms and cross-checked them with platforms like Clutch.

How much have you invested with them?

We’ve spent between $150,000–$200,000.

What is the status of this engagement?

We started working with them in November 2021, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The new design system is fully fleshed out. We’ve implemented the screens and designs, and they’ve definitely exceeded expectations.

How did Neuron perform from a project management standpoint?

Project management is excellent. We use Slack, Monday, Figma, texts, and calls to communicate.

What did you find most impressive about them?

Their strong points are their personability and rigor in their implementation.

Are there any areas they could improve?

No, they’ve done a great job.

Do you have any advice for potential customers?

It’s simple — the more you put in, the more you get out.

Introduce your business and what you do there.

I am the COO of a mortgage company. 

What challenge were you trying to address with Neuron?

Like many mortgage companies, we have many employees working on various interfaces and software to process underwrites and deliver loans. It was incredibly inefficient and we wanted to develop a system that could host all of our functionalities and be more user-friendly. At the same time, we wanted to have software with more automation. So, we hired Neuron to help us with the system design. 

What was the scope of their involvement?

Neuron is designing our software interface in Figma. We’ve provided their team with our employee workflows and how we interacted with the existing software. Neuron has then used that information to better understand what we need them to design. Neuron’s team has just finished working on the workflows and wireframes that will lay a solid foundation before we delve into the visuals and specific content. 

What is the team composition?

We regularly work with five teammates from Neuron, including two partners and three designers. 

How did you come to work with Neuron?

We knew we needed a design company to help us develop the software, so we asked for references and did some research on Google. We found several recommendations for Neuron during that process, claiming they were one of the top design firms. We talked to several other vendors, but Neuron had the capacity and was the best fit.  

What is the status of this engagement?

Our engagement with Neuron was from September 2021–January 2022.  However, we’ve only paused the project for now, so we will pick it back up soon. 

What evidence can you share that demonstrates the impact of the engagement? 

Since we’re still in the initial stages of wireframing, we don’t have anything that can be put into production or bring immediate value to our company. However, Neuron’s work has been an excellent start to our next development steps. They’ve fully understood what we need and have presented us with a complete structure with every functionality we need. Neuron has found a way to merge different aspects of our previous softwares to create a new, user-friendly system to replace our old one. Neuron has done a great job. 

How did Neuron perform from a project management standpoint?

Neuron delivered on schedule — our initial two phases were set to last 3–4 months, and they followed that timeline. We communicated frequently, meeting twice a week to discuss designs and answer questions. I was personally involved in all the project management in Figma, so there weren’t any gaps between our companies. 

What did you find most impressive about them?

Neuron’s ability to understand our business model and needs is impressive. They obviously don’t have experience in every industry they’re going to work in, but Neuron can quickly understand our detailed processes and daily business operations. 

Are there any areas they could improve?

I would like to see more out of the box, creative ideas from the Neuron team. 

Do you have any advice for potential customers?

I would let future customers know that they need to know what they want from a partnership. If both parties know the goal and the path forward, a collaboration with Neuron will be successful. 

Introduce your business and what you do there.

I’m the R&D manager for a marine tech company. We develop high-tech systems for the marina industry.

What challenge were you trying to address with Neuron?

We’re revamping a system that has been in place for a long time. It had an old UI, so we wanted to update it and substantially extend its flexibility.

What was the scope of their involvement?

We’ve engaged Neuron to help us with UX and UI. The project is essentially a desktop application that runs on PC hardware. However, the system is dedicated to this particular app; it’s not general-purpose.

We had an initial phase where we talked about the requirements. Then, they used Figma to capture the designs. Right now, the bulk of work is essentially finished, and they’re currently just providing support. We’ll occasionally be talking to Neuron for the next few months because we want to run certain things by them.

What is the team composition?

We’ve worked with about five people during the project, but we mostly interact with one person. For the first couple of months, there was a second person, and then other people helped finish it as well.

How did you come to work with Neuron?

It was a Google search. We compared different options, and we liked Neuron because they were a team and could bring a range of skills as needed.

What is the status of this engagement?

The partnership began in May 2021, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any formal metrics. All the people in the company have seen their work, which ranges from the marketing team and CEO to all the developers. Overall, the informal feedback we’ve received has been extremely good.

How did Neuron perform from a project management standpoint?

They’ve been good; they’re pretty open about their project management. Initially, the team indicated the risks and had a schedule. They updated us on where we were in the process, and we felt everything was pretty well handled. Essentially, they worked with an Agile methodology, which fitted very well as we were also using an Agile approach.

We use GitHub internally, but they aren’t really exposed to it. Overall, we use Slack for communication and a bit of Microsoft Teams. We also meet over Zoom about once a week, and there are some telephone conversations.

What did you find most impressive about them?

They quickly came up to speed on a very complex and unfamiliar system. It wasn’t a website, and there were a lot of complex technical aspects. However, Neuron’s team got to grips with the key concerns, which was very impressive and appreciated by all those who worked with them.

Are there any areas they could improve?

There were cheaper options, and we knew that they would be expensive, but it went with the territory. Also, there was a bit of concern upfront about minor admin issues in talking to our financial people, but that was minor. Overall, it’s been a great working relationship. They’re respectful, polite, and responsive — they’re everything that we could’ve wanted.

Do you have any advice for potential customers?

Be open with them. One of the things we ran into was that it was difficult for us to enunciate our goals very precisely but we feel that they came to understand well what we were looking for through their approach to the project and the constant interaction we had with them. Initially, they seemed to require a clear vision from us and wanted to speak to our direct customers. It was understandable, but it had some practical issues. It took a little while for them to get to grips with that. 

Nonetheless, they were just trying to ensure we’d meet our expectations. They were very keen to make sure that we got what we were looking for from the project but our requirements of them were not rigidly defined. I think it took a little time for them to get used to that.

Most important was that we wanted to improve the user experience for our customers. We wanted Neuron to use their skill set, experience and creativity to come up with a much better user interface that were capable of producing ourselves. The close working relationship that ensued though worked out very well and we got exactly what we wanted from the project. In the end, we don’t have any concerns coming out of it. Neuron did precisely what we wanted on that front, and everyone internally has been happy with their work.

Introduce your business and what you do there.

I’m the CEO of a private airport terminal.

What challenge were you trying to address with Neuron?

We initially hired Neuron to review the UI/UX of our inward-facing operating system.

What was the scope of their involvement?

First, we collaborated with Neuron on a scoping exercise. As I mentioned, the requirement was to review the UI/UX of our operating system. From this exercise, they came up with a timeline and a budget for our project.

Halfway through our initial engagement, we realized that they were very talented, and we worked well together. They understood our customers, internal processes, and stakeholders very well, so we expanded their scope. We asked them to also review the UI/UX of our website and user-facing reservation systems.

What is the team composition?

We worked with two people from Neuron.

How did you come to work with Neuron?

We interviewed around 10 firms, each one coming either from our own discovery or from asking our referrals. I don’t remember how we found Neuron exactly, but it was probably through referrals.

We have a very unique business and a very discerning luxury customer. During the interview process, Neuron stood out because we felt that they understood our business and customers very well.

Additionally, they proved to be very responsive, thoughtful, and thorough, and they offered great customer service. We felt that they cared deeply about us and wanted to work with us.

How much have you invested with them?

We spent around $100,000–$250,000.

What is the status of this engagement?

We worked together from March–September 2021.

What evidence can you share that demonstrates the impact of the engagement? 

What I loved about Neuron was that nothing was too big or too small for them. The project ended up having life on its own, and they never said that something was beneath them or that it required a lot of minacious work for them to handle. They were equally dedicated to all parts of the project, whether they were minor or major.

Additionally, Neuron very quickly understood our business and the customers that we served, which made our engagement better.

How did Neuron perform from a project management standpoint?

Neuron was on time and on budget, which usually never happens.

What did you find most impressive about them?

It was impressive how nimble and dedicated Neuron was. We almost felt that they were part of our company. They were always available and dedicated to us, and they had an intimate understanding of our business.

Are there any areas they could improve?

No. We basically want to continue working with them forever.

Do you have any advice for potential customers?

Spend a lot of time upfront to get them up to speed and having them understand your business. I felt that they were very valuable to us because of that understanding.

Introduce your business and what you do there.

I’m the co-founder of an action sports-targeted mobile and web app that empowers skill-based competitors from around the world. Our product allows users from different countries to connect and make money by competing in virtual, peer-judged challenges.

What challenge were you trying to address with Neuron?

We wanted to bring our vision of these skill-based competitions to the masses and democratize action sports. Our original MVP was built too quickly and many of its features were poorly thought out, so we brought in Neuron to rebuild it.

What was the scope of their involvement?

Neuron fully immersed themselves into the sports world to really get a grasp of what we're trying to create and for what purpose.  Since we're more sports-oriented, we let them take the ropes when it comes to the technical aspects of the project. 

Neuron was tasked with rebuilding the mobile app, redoing its branding and design. The team went into developing versions of it for the web as well as for Android and iOS devices, all the while coordinating with our third-party development team. 

We continue to work with some on iterating and releasing new features. 

What is the team composition?

There are a few people working on this project, but our main contact and point person is Matt (Creative Director).

How did you come to work with Neuron?

A colleague of mine had worked with Neuron on a web app that I was thoroughly impressed with. They were the perfect fit, so I brought them over. 

How much have you invested with them?

I believe we've spent $650,000. 

What is the status of this engagement?

We started working together in May 2019, and it’s an ongoing partnership. 

What evidence can you share that demonstrates the impact of the engagement?

Our product is still young, but our user base is now growing In terms of buys per month. Neuron has really helped us overcome a lot of strategic design decisions, saving us a lot of time and money through their foresight. They’ve helped us redesign from start to finish, and I couldn't have done it without them. 

How did Neuron perform from a project management standpoint?

I would rate them very highly for project management. It’s just incredible. They’ve worked with us for months after the product was launched to make sure that we were capturing ideas and feedback from our users and making iterations accordingly. I can't say enough nice things about these guys because they've given us exactly what we needed. 

We communicate via Slack and email. They provide frequent updates and constantly let us know what’s going on.

What did you find most impressive about them?

They’re a team that can troubleshoot and think ahead of us. Even though all we've given them is our tacit industry knowledge, they were able to produce a wonderful product. 

Are there any areas they could improve?

Neuron continuously surprises and excites us, so I don’t think there’s anything for them to improve. They've worked above and beyond the call of duty. 

Do you have any advice for potential customers?

Allow Neuron to exercise their creative freedom. Value their advice because they know exactly how to build a complicated app while making it function well and look nice.

Introduce your business and what you do there.

We’re a music production house for the advertising industry. We write custom music and license tracks out to advertising agencies for anything from local radio spots to international TV campaigns and Super Bowl commercials.

I’m the associate director of engineering in the company, handling tech development. I also work with digital assets like our music tracks.

What challenge were you trying to address with Neuron?

We were trying to build a platform to make our music available online to editors and music agencies. We wanted to give them the tools to search through our music and approach us with a clear picture of what they wanted.

What was the scope of their involvement?

I gave Neuron an initial brief that described what we were looking for in detail. Similar platforms existed already, but we were looking to set ourselves apart from the competition. Neuron researched the references I gave them, scouting our competitors’ platforms.

Neuron designed our platform’s UI/UX. They started by scoping out different user personas and determining what features should be included for each one. Wireframing only took about 1–2 months, and the design process took up the following three. We developed and elaborated on the user flow of the interface and started filling in the elements. We had weekly feedback rounds.

The final deliverable was a design blueprint of what the pages of the platform would look like, with indicators and descriptions of what elements would go where so that our chosen developer would have no questions regarding the design.

What is the team composition?

I believe there were three people from Neuron on the team. One of their founders was the project lead, and the other two were designers.

How did you come to work with Neuron?

I searched online through dozens of UX companies and interviewed three of them. I found that Neuron had the cleanest designs in their portfolio, and I also liked that they were architects in a prior career. The deliverables and detail planning have to be immaculate with architectural design, which told us that they would a good grasp of ours.

How much have you invested with them?

The project cost was $40,000–$60,000.

What is the status of this engagement?

We worked with Neuron between January–May 2021.

What evidence can you share that demonstrates the impact of the engagement?

Neuron developed what is, in our eyes, one of the best music library interfaces out there. Our hosting company also mentioned that Neuron did a meticulous job, especially considering that they hadn’t worked in the music and entertainment field before.

How did Neuron perform from a project management standpoint?

Their co-founder acted as the single point of contact between us and Neuron. They were very clear from a communication and project management standpoint.

We had a shared Slack channel as well as weekly Zoom meetings. Everybody was on the same page about developments throughout the week. I shot ideas back and forth with Neuron, and we discussed those with the greater group during our weekly meeting.

Their team performed well, and they didn’t have too many parts to manage throughout the process.

What did you find most impressive about them?

The cleanliness and straightforwardness of their work really tied it together for me. Neuron knocked it out of the park with their visual representation of ideas.

Are there any areas they could improve?

We have a strict path forward with this project. There was a bit of uncertainty at times regarding how many rounds of revisions we could get, so there could be room for improvement there. I have no complaints other than this, however. I was very impressed by them.

Do you have any advice for future clients of theirs?

Neuron is extremely open to discussing all matters and ideas, but I had to bring things their way on my own account. My advice is for clients to reach out to them with any ideas that pop up.

Introduce your business and what you do there.

I’m the director of scientific products at Excelra. We’re a pharmaceutical vendor that engages with any company in the life sciences, whether it be pharma or biotech. Our role is to help amplify an organization’s needs. That can range from helping them with resources by amplifying their workforce or through our flagship products. One of those products is about servicing the pharma industry early in the drug and discovery process. Another product focuses on biomarkers.

What challenge were you trying to address with Neuron?

Our flagship product is going through an entire redesign. We wanted to pivot and create a next-generation experience for our client as well as provide a beautiful and improved UX so our users can get to their answers quicker. Our team wanted to find a UI/UX vendor because we needed someone with the skillset and know-how to turn an older-generation website into a user-driven website. In this case, it was all about how we refocused our UI based on what the user is expecting.

What was the scope of their involvement?
Neuron designed the entire UI/UX for our core user flows in our next-generation product. One of the first things they did was to assess our current offering, take what we have as a core user flow, and translate those into actual experience. Using Figma and other tools, they built an entire user color palette as well as the core frame of our website, which comprises our header and footer.

Then, they went and designed the UI for every step from when a user enters our site — how they log in, how they enter our search page, and so on. Their team delivered many functionalities such as the ability to autofill. Neuron also built a guided experience. If the user wants to go beyond a search, they can utilize the complex search queries in our database that provide the ability to simplify that process for the user.

The Neuron team organized the data in a way that makes sense to the user and then created the left-hand panel for us to manage that. Next, their team made sure that everything we built could be used on any screen size including tablet. The deliverables were wireframes and prototypes that serve as a blueprint of how to build our website from the ground up.

What is the team composition?
We worked with Matt (Creative Director) and Mark (Director of Strategy).

How did you come to work with Neuron?
Someone in our organization had previously worked with Neuron at a prior company; their team was suggested to us. We put out a bid, asking Neuron and others to bid on the project. Based on how Neuron approached and talked through the problem, we thought they’d be the best fit.

How much have you invested with them?
We invested $84,000.

What is the status of this engagement?
Our engagement was from February–April 2021.
 

What evidence can you share that demonstrates the impact of the engagement? 
The speed at which our clients and users will be able to engage with the database is much faster. Previously, the speed was anywhere from 30 seconds to one minute. We went from 30 seconds to 10 seconds in terms of improvements in getting to the answer. The guided experience that Neuron worked on is also a highlight of their deliverables. We’ve gone from users being afraid of this feature to them embracing it.

If I had a larger budget, I would have kept Neuron on longer because we could’ve kept doing many more iterations. They’re a high-quality team so they cost a bit more than the average firm. However, they’re still reasonable. They delivered above and beyond our expectations. Their team was flexible even in the way we engaged with them.

Neuron was tremendously helpful. They’re not experts in chemistry, they have no background in it, but they caught on very quickly. Their research and time spent with us were excellent all around. Chemistry is a complex subject area. Neuron made our UI so simple that when users land on a results page, they know exactly what they’re looking at. 

How did Neuron perform from a project management standpoint?
They were great at project management. Their team hit all of the timelines. Neuron was straightforward with their project plan. Out of the gate, they told us how long the project was going to be as well as outlined all of the milestones. They were great about the timelines. We worked with them throughout the process and constantly spoke on Slack. Through Slack, we were asking and answering questions, and Neuron presented their findings and prototypes once a week.

Once a week, we met to do real-time feedback. Their team was very upfront about what they could and couldn’t do. That was fantastic because it gave me a way to assess how far the partnership would take us and what we’d get from them. Neuron was true to their word. They delivered within those timelines exactly when they said they would.  

What did you find most impressive about them?
It was very easy to work with Neuron; that’s the best part about their team. The partnership was intimate because we worked with only two of their team members. We got to know each other really well. Within a couple of weeks, it was so easy to talk to them. The interaction was seamless.

It felt like they were part of the team. At no point did I think they were a vendor, it was as if they were part of our organization. The engagement was a great experience. Neuron made it easy to provide them with feedback and it made them comfortable to give us feedback. They provided us with the ability to make fast decisions and turn things around quickly.

Are there any areas they could improve?
No, they gave us what we expected and worked on our timeline.

Do you have any advice for potential customers?
Stay realistic and don’t ask for the moon. If you stay within the bounds of the project and what your expectations are, you’ll be very pleased with the results. Listen to Neuron because they know what they’re doing. Trust their intuition.

Introduce your business and what you do there.

I’m the CTO of an industrial employee lifecycle management company.

What challenge were you trying to address with Neuron?

We had launched a pilot for a new product offering and had collected feedback on it from our customers. We wanted to take that feedback and use it to influence new features we added to the product.

What was the scope of their involvement?

We worked with them primarily on designs for new features. We would collaborate regularly to brainstorm how to best address the client feedback in the new designs. After these brainstorming sessions, they would develop the new designs and deliver them via Figma at the end of each step of the project.

What is the team composition?

I worked with Ryan (Co-Founder) and another member of their team.

How did you come to work with Neuron?

I used Google to search for UX designers and then set up introductory calls with several firms to gauge how their process and approach would fit the project. With Neuron, I spoke with Chris (User Experience Lead). He impressed me with their flexibility and defined strategy to help web development firms work through new product features.

How much have you invested with them?

We spent about $115,000 with them on this engagement.

What is the status of this engagement?

We worked together on this project from September 2020–March 2021. We now have them on retainer and work with them on other projects.

What evidence can you share that demonstrates the impact of the engagement?

We wanted to make sure our development team could implement the designs in an expedited time frame. They met this goal with the designs they delivered, as our team implemented them right on time. We also had a number of specific criteria for the design that had to be accommodated in a limited space. They were able to meet all these criteria without the design becoming too busy. In addition to these goals, we wanted to make sure that the new page was easier for our customers to use. Based on the feedback we’ve received, they met this goal as well.

How did Neuron perform from a project management standpoint?

They did extremely well with project management. Their team always met deadlines, communicated well, took detailed notes, and maintained a flexible approach throughout the engagement. Rather than approaching the project from any specific framework model, they worked to augment our own processes and provide the designs to achieve our product goals.

We communicated daily via a Slack Connect channel. We also had real-time brainstorming sessions over Zoom twice a week.

What did you find most impressive about them?

Their attention to detail was most impressive. They were careful in ensuring all our project requirements were met.

Are there any areas they could improve?

I don’t have anything they could improve on.

Do you have any advice for potential customers?

If you’re looking for advice on how to approach the project, they’d certainly give it. If you explain your typical processes to them, though, they’ll accommodate those processes well in their approach. It’s also worth spelling out your specific requirements in advance. They’ll make sure they’re all met.

Introduce your business and what you do there.

I’m the VP of product at Flo Health. We have a women’s health app that uses a 10-day cycle to help women understand their bodies.

What challenge were you trying to address with Neuron?

We needed to expand our design team with external resources. Additionally, we wanted to add a feature that would send women a monthly report about their cycles. We had a clear end goal but needed help bringing it to life.

What was the scope of their involvement?

Neuron was involved with our team throughout the design process, working in stages. We provided them with requirements documentation and then they did more research to help determine the best format for the reporting feature. We also provided Neuron with a couple of UI options and gathered their team’s feedback.

A medical board reviewed the wireframes to give another perspective. The reports follow official guidelines and help women understand their bodies’ health. The feature also includes graphs to show a user’s results in comparison to other users.

What is the team composition?

I had two contacts at Neuron but also worked with a dedicated partner who oversaw the deliverables and two designers.

How did you come to work with Neuron?

I found Neuron on Clutch and liked them because their team included architects, so I felt that they would have a good aesthetic direction. After looking through their portfolio, I knew their team was experienced. I felt that it would be easy to work with them.

How much have you invested with them?

We spent $15,000 on their services.

What is the status of this engagement?

We started our engagement in July and their team completed the bulk of the project in October 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Neuron saw our project as not only art but also science, which I appreciated. We gathered feedback from users who expressed their delight about the clarity of the information provided in the reports. The graphs were easy to understand too.

How did Neuron perform from a project management standpoint?

In the beginning, their team seemed to misunderstand us. We had to repeat all the details to the design lead who wasn’t in the meeting with our business contacts at Neuron. After that cleared, they did great. We communicated by adding them to our Slack channel. They were reliable and accommodated our needs. Their team was also flexible with the timing.

What did you find most impressive about them?

Once Neuron dedicated a team to our project, they didn’t change the designers. That allowed us to follow through the entire process together. Unlike other vendors I previously engaged, Neuron sought opportunities to expand their work but didn’t push us.

Are there any areas they could improve?

Neuron should show off their talent and expertise upfront. Their team thought about the app’s architecture and sought ways to be more collaborative. It would’ve been helpful to engage with those qualities earlier.

Introduce your business and what you do there.

I’m the Chief Product Officer at a consumer media company that's in pre-launch.

What challenge were you trying to address with Neuron?

We needed to design our 1.0 product, which is a desktop and mobile progressive web app. We had an extensive product requirements document (PRD) for our product and we had developers, but we needed someone to do the design.

What was the scope of their involvement?

Neuron took the entire PRD and went through all the various pieces to translate it into UX. We have three major parts of the product. They worked on the broad and individual site architecture, the flow of individual areas, and did the design.

They also worked on the individual componentry. The work output of that was a collection of Figma designs that our developers worked off of to build the product.

What is the team composition?

At the height of the project, we worked with four teammates, but we worked regularly with two teammates. Mark (Director of Strategy) was our main point of contact. 

How did you come to work with Neuron?

We were working with a company in New York that was going to do some UX prototyping for us, and they had an existing partnership with Neuron for the design element. We trusted their referral.

We talked to Neuron, and they walked us through some of their previous projects that were most similar to what we were doing. It was clear to us that they would be up to the task. 

How much have you invested with them?

We spent just north of $50,000.

What is the status of this engagement?

We began working with them in July 2020, and the majority of the work was completed in September 2020.

What evidence can you share that demonstrates the impact of the engagement? 

The developers and engineers we worked with had a very positive perception of what Neuron had done. We certainly felt that they not only built us a very modern, contemporary version of what we had imagined, but they also took it beyond what we had imagined.

That’s something we’re always looking for in a design partner — someone who will take what we want and align it with our goals for the product. We consistently felt that they gave us what we asked for and gave us the best version of that. Neuron delivered a more well-thought-out product than originally intended.

How did Neuron perform from a project management standpoint?

We had a very clear view of what our schedule was, which was important because we had a lot of moving parts and a lot of contributors. We had a fairly aggressive waterfall between design, UX engineering, and product, so it was important that we stayed on that waterfall so that everything kept moving. 

We used Jira to collaborate with everyone involved in the project, and we also communicated via Slack. Their speed and clarity of communication were great. They stayed ahead of things, reached out, and asked clarifying questions ahead of time early rather than having it pile up.

What did you find most impressive about them?

In the beginning, it was clear that they had the experience and the depth that we needed for the scale and scope of what we were building. That proved to be absolutely true.

Neuron was able to go from the very top and not miss anything in terms of the site architecture, all the way down to the lowest details. Their clear experience in managing something of this scale and scope was the reason we chose them, and it proved to be true.

Are there any areas they could improve?

When you have a project of this kind of scope, you have to manage the details on time. The vast majority of the time, they were reliable and clearly met our expectations, and they found things that we hadn’t looked at.

There was an occasion here or there where details were missed, which were the toughest moments of the project.

Do you have any advice for potential customers?

Be very clear about the experience you want the user to have and then give Neuron enough elbow room to digest that and deliver against not only what you ask but also what will be best for the user.

Give them enough detail of what you’re trying to accomplish rather than the exact solution. Give them the breathing room to express your vision in their own way and you’ll get the most value.