Praxent

Introduce your business and what you do there.

I’m a co-founder and CEO of an early-stage fintech startup that’s developing a social investment platform.

What challenge were you trying to address with Praxent?

We wanted to get started on our marketing efforts. In line with that, we needed someone to build a demo of our product that we could pitch to our investors. The demo we wanted was just a clickable platform with no actual functionality. Our goal was to show our app’s design and user flows.

What was the scope of their involvement?

Praxent built a demo version of our app. We first had a meeting where we went over their proposal. Once they identified which teammates would be working on our project, we had discussions on the design we were looking for and the features we wanted to showcase. The design team then began working on the project. My co-founder and I met with them every week to go over their progress and provide feedback. 

The deliverable was a high-fidelity clickable demo on Figma. It had 40 pages that anyone could access through a link so they could experience the user flows. We plan on using it to make GIFs and screenshots that we could put on our website and pitch deck.

What is the team composition?

We were primarily in contact with three people, but there was a total of five teammates in our weekly calls. Two team members did most of the design work, and Garrett (Principal Delivery Lead) managed the whole project.

How did you come to work with Praxent?

One of our advisors referred Praxent to us. We had 2–3 introductory meetings with various teammates where we explained what our company does, where we were at, and what we were looking for. We chose them because they had previous experience working with fintech companies and knowledge of the industry.

How much have you invested with them?

We spent around $23,000–$24,000. 

What is the status of this engagement?

The partnership lasted from July–August 2021. 

What evidence can you share that demonstrates the impact of the engagement? 

Praxent did a great job of capturing our user flows, which was vital to us. Our discussions gave us a better idea of the actual user journey we wanted for our product.

Additionally, one of our product advisors joined one of our weekly calls, and he was very impressed with the team’s work.

How did Praxent perform from a project management standpoint?

Working with Praxent was a great experience. Going through the process together and talking to an external team about our ideas each week was very helpful. Aside from our weekly discussions with the design team, we also had weekly meetings with Garrett, who gave us short status updates.

Furthermore, the designers responded well to our feedback — they quickly incorporated every comment we made into the next iteration of their work. The Praxent team was also clear about what they needed from us, and we produced those in time. They never went beyond any of our deadlines, so there were no delays from either side. 

What did you find most impressive about them?

Their deep understanding of our application and our goals was impressive. Not only did they understand what we were looking for design-wise, but they also considered the app as a whole.

When we talked to other vendors, they only seemed to understand the design and not the platform, so it was nice that Praxent knew precisely what we were going for. That understanding allowed them to provide valuable suggestions and feedback.

Are there any areas they could improve?

No, there’s nothing they can improve on. It was a great partnership, and I have nothing negative to say about Praxent. 

Do you have any advice for potential customers?

Make sure you’ve thought through your product. Furthermore, have a good idea of what you want in terms of user flow and so on. 

Introduce your business and what you do there.

I am the CTO of Point Health, an Austin-based company that has built a software platform for navigating the health care process and to create a better health care experience for everyone.

What challenge were you trying to address with Praxent?

We are a small tech company that needed to quickly ramp up on key technical resources. We brought on Praxent to our team to acquire the resources and skills that we needed right away.

What was the scope of their involvement?

Praxent provided us with the necessary resources to bring our product to market on time. Mauricio (Senior Site Reliability Engineer) from Praxent was an integral member of our development team during this project.

The main challenges were to set up alerts and monitoring of our infrastructure. Mauricio works with our development team to set up tools to support our deployment functions whenever we push code into production.

What is the team composition?

We mainly only work with Mauricio. 

How did you come to work with Praxent?

When I joined Point Health, our company had just signed an agreement with Praxent. Mauricio had the experience and technical skills we needed. On top of that, their management team was local here in Austin, Texas so it was easy to meet them as needed.

What is the status of this engagement?

We onboarded them in May 2021, and the partnership is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Praxent has had a positive impact on our business. They understand the challenges that we’re addressing, and they’ve allocated the right person for the role that we need. Without them and Mauricio, we wouldn’t have been able to set up our deployment pipeline successfully and quickly. In fact, they’ve worked on much of our monitoring and automation process needs. 

How did Praxent perform from a project management standpoint?

We’ve had no issues at all in terms of project management. Mauricio interacts with the whole team, and I have weekly one-on-one meetings with him to ensure we’re aligned on the task at hand. He also attends our daily scrum meetings, so everyone is aware of his work and vice versa. On top of that, we have regular check-in meetings with their account executive to make sure we’re happy with Mauricio and their services. Simply put, we’ve had a truly positive experience. 

What did you find most impressive about them?

Mauricio is truly flexible. That’s great because we’re a small team and we often have to shift focus to handle any unexpected issues and priorities. When these matters arise, Mauricio is always available and works along side with our team until they are resolved.

Are there any areas they could improve?

None that I can think of at the moment.

Do you have any advice for potential customers?

Praxent is a great partner to work with so I would encourage any organizations to give them an opportunity, or at least speak with their management team. Based on our work with Mauricio and the overall business relationship with Praxent, I believe they can provide a customized offering and bring the right skillsets to meet an organization's needs and requirements.

Introduce your business and what you do there.

I'm an executive assistant of Sage’s portfolio manager. Sage Equity Partners is a real estate investment firm and provides people with a different way to invest. We have about 400 limited partnerships (LP).

What challenge were you trying to address with Praxent?

We wanted to create a really nice webpage that could allow other people access as well as give accredited investors the ability to sign up and look at the opportunities that we provide. Our boss based its design off of the website of similar firms, which is also how we came up with the name Sage Street. We hired Praxent to develop this website.

What was the scope of their involvement?

Our other website was done by our portfolio manager herself and it was very plain and simple. We had Praxent develop something better and more dynamic as we’re trying to reach out to a different group of people. A lot of our LPs are retirees or people in their late 40s, but we wanted to be more in sync with a younger crowd.

We started by informing Praxent about our timeline and about how our boss needed to be involved throughout the project. He’s a very busy person but, at the end of the day, this would be his website. We wanted to make sure that it was something he would like. 

We communicated information about the company, our values, and what we were trying to accomplish. Our boss, who was in the meetings, never got to ask himself these questions even though he’s been running the place for 4–5 years, so it was a good opportunity for him to classify the company. 

We then moved into selecting a color scheme. They also came up with different options for the design and arrangement of a page, which our boss modified. He pointed out specific elements, like a picture or a button, that did or didn’t like, and Praxent changed the design accordingly. 

What is the team composition?

A project manager that was dedicated to us, and Doug (Principal Delivery Lead), Kelly (Principal Delivery Lead), and Victor (Senior Product Designer) formed the core team that worked on the project. There was also Kevin (Managing Partner) but he was only involved at the beginning, sort of like a high-level salesperson. 

How did you come to work with Praxent?

We’d been looking around for a developer for quite some time, and one of our former employees happened to have a lot of connections in the web development space. He was familiar with how to go about this project and push for the proposal. 

We also looked at who developed some of the top websites that we really loved, and Praxent was ultimately referred to us by another developer who didn’t have enough room in their schedule to accommodate us. We’re very glad that they pointed us in Praxent’s direction. 

How much have you invested with them?

This phase of the project cost approximately $5,000. The development stage will cost around $110,000.

What is the status of this engagement?

We engaged Praxent and had our first kickoff meeting in mid-May 2021. The design phase for the website ended in July 2021 and we are now moving into development, for which Doug will be helping us. 

What evidence can you share that demonstrates the impact of the engagement?

They were very helpful and the partnership was a good learning experience. Praxent guided us on how to deliver the points we were trying to make on the website in a fast and consistent manner. They’re very creative and really built off of our goal which was to present people with different ways of investing. That was clearly reflected in the design that they made. 

We haven’t gone public with the website, but we did show it to our investment committee and some of the directors of our company. They were all blown away by it and are excited to take it to the next stage. These are people with a combined experience of 70 years working in private equity and have never seen anything like this before, so they think that it will help increase our engagement tenfold.

The feedback that we’ve received from high-level team members in our offices has also been very positive. 

How did Praxent perform from a project management standpoint?

Praxent did a phenomenal job. They did everything they said they were going to do. They were also very great at hitting deadlines. We were fifteen days behind schedule, but that was on us and not on Praxent. We have a CEO who runs about 50 companies and wanted to be on every call, causing some of the meetings to be pushed back.

Our boss is what we like to call a ‘window shopper’ in that he sees something he liked but doesn’t necessarily know how to explain it. Praxent was actually able to extract every idea that he had in is head and put it on the screen, which was great. 

What did you find most impressive about them?

Obviously, their design and technical skills are phenomenal, but my favorite thing about their services is the constant stream of communication and follow-ups that are not by any means pushy. When we had deliverables on our end, they laid them out point by point so that we knew exactly what we had to do. We didn’t have to overthink or spend a lot of time on one particular thing, which was very nice for a team like ours that’s very busy with other things. 

Are there any areas they could improve?

I can’t think of anything. They were very flexible with our needs. 

Do you have any advice for potential customers?

You’re going to get out of it whatever you put into it, so when Praxent gives you deliverables, really think about and work on them. If you put the bare minimum into it, they can take a small idea and turn it into something glorious. If you’re going to spend time doing something like this or working with a company like Praxent, you definitely need to be ready to do a bit of homework and internalization of your company, its values, and its goals. 

Introduce your business and what you do there.

I’m the director of operations and technology for an organization called Voices Together, and we provide music therapy.

What challenge were you trying to address with Praxent?

We were expanding to provide more services virtually, and we enlisted Praxent to build an app for us.

What was the scope of their involvement?

Praxent mostly did UI/UX design work for us. They designed a prototype on the very first phase of the development, and took us from having an idea to having a high fidelity prototype. We provided them with design guidelines and they used Sketch and InVision for the development.

What is the team composition?

Our core team was made up of Mark (UX Lead), Ezequiel (Delivery Lead), Kelly (Principal Delivery Lead), and Nick (Associate Design Director).

How did you come to work with Praxent?

I found them on Clutch when I was looking for people that were in the area. They were the best choice for us because Mark was there, and we were looking for somebody who had a lot of UI/UX design experience.

How much have you invested with them?

We spent $27,000 on the project.

What is the status of this engagement?

The first phase ran from November 2020–March 2021. We’re going to pick up again with them in the fall.

What evidence can you share that demonstrates the impact of the engagement? 

We had done 15 user tests with the app and got positive feedback from over half of the participants with just a basic prototype. Overall, we were just really happy with the product.

How did Praxent perform from a project management standpoint?

From a project management perspective, they were really responsive. Praxent was proactive, pleasant, and just good human beings to work with. We typically communicated by email and Zoom.

What did you find most impressive about them?

We were impressed with their UI/UX design expertise. I’m sure they have other things that they can do, but for what we were looking for, their core competencies in that area made the difference.

Do you have any advice for potential customers?

Make sure that you’re clear and upfront with what you need.

Introduce your business and what you do there.

I’m the CTO for a healthtech startup that focuses on health plan optimizations for employees, employers, and health carriers.

What challenge were you trying to address with Praxent?

We were designing a SaaS service and needed help with UI/UX.

What was the scope of their involvement?

Praxent delivered a full graphics toolkit for our new site. We knew what we wanted, but Praxent guided us through the process of thinking creatively and keeping our scope in mind.

The team provided a clickable prototype and all of the design materials for an employee e-portal. They also created a style guide for us, too. Additionally, they built an avatar for us to differentiate us in the marketplace.

What is the team composition?

We work with two designers, a project manager, a success manager, and their general manager.

How did you come to work with Praxent?

I’ve done a similar project before with previous employers. I knew what I was looking for and found their name through a colleague online. On a whim, I called them up. Through some more investigation, I realized they had some of the best design skills we could afford. We decided to work with them from there.  

How muchf have you invested with them?

We’ve spent $50,000 so far.

What is the status of this engagement?

We started working together in February 2021, and we finished our first phase of design in April 2021. We plan to work with them more down the line.

What evidence can you share that demonstrates the impact of the engagement? 

They’ve crushed it, in terms of delivering a product that exceeds quality expectations at the budget we agreed to. The team was really easy to trust and get to know. We developed a friendly and productive rapport.

We saw results come together very quickly. We developed colleagues, if not partners and friends, along the way. It was a pleasant journey. My team enjoyed themselves, too. It was the most fun they’ve had in a while.

How did Praxent perform from a project management standpoint?

Praxent did a great job of leading us through a rigorous, yet easy-to-follow methodology. It was a slam dunk. Everyone was excellent. They delivered as expected in terms of time, quality, and budget.

They’ve been kind and clear when we were asking for too much. They delivered what I expected, if not more. We had a PDF document with a Gantt chart with all of our critical items for each sprint. It seemed to work really well for us.

What did you find most impressive about them?

They were able to honor their word and commitment.

Are there any areas they could improve?

Email as a communication method can be a little difficult. We needed to develop a more streamlined way of communicating because emails were getting missed from time to time.

Do you have any advice for potential customers?

Make sure that what you’re asking for is clearly defined in the scope of work.

Introduce your business and what you do there.

I’m the COO for BlueStar Retirement Services, a 401(k) Recordkeeper and TPA. We do 401(k) plan administration in the financial services industry.

What challenge were you trying to address with Praxent?

We have a great participant website that is mobile-responsive, but we were looking for a true mobile experience. We hired Praxent to develop a mobile app for us that would provide an excellent user experience for our participants and differentiate us from our competition.

What was the scope of their involvement?

We wanted them to develop an iOS and Android app that built on our current participant web experience, but take it to the next level. We needed the app to be really engaging and provide a more guided experience.  We were looking to help all of our participants, but particularly young people, develop great savings habits and take control of their financial security.

Praxent divided the development into two phases. The initial phase focused on views like accessing a user’s account, information, lessons, investments, and contribution rate.

We’re now in the second phase and they’re working on enhancing that experience by creating a guided enrollment user flow.

What is the team composition?

We've worked closely with a number of Praxent people.  They provided all of the project management and the front end work.  My development team handled the back end work.  Their teams worked seamlessly together.

How did you come to work with Praxent?

I did a Google search and found Clutch. I interviewed the top five UX/UI designers and was particularly impressed with Praxent because of how they configured the project. They also specialize in the financial services industry, so they understood what we were talking about very quickly.

How much have you invested with them?

The total project will cost $400,000.

What is the status of this engagement?

We engaged them in September 2020 and we are about halfway through the total project now. 

What evidence can you share that demonstrates the impact of the engagement? 

We just finished the first phase and are moving on to the second. We estimate that it will be done in April 2021. I’ve been impressed by how they managed our two main priorities: getting to market quickly and improving the features our participants can engage with.

How did Praxent perform from a project management standpoint?

Their project management is exceptional. I’ve been impressed with how they’ve completed each sprint. We had several meetings to discuss the budget and timeline, which was a time commitment, but it was well worth the time.

They’re very reliable, so I know that I can count on them. It became clear that they were dedicated to delivering a quality product on time and under budget.

Midway through the project, we had to switch project managers. That concerned me at first, but the new project manager that came in didn’t miss a beat.

My backend developers use Slack to collaborate with them, but we meet weekly over video conferencing. They use PowerPoint to present the sprint plan and keep us updated on how well we’re managing the budget.

What did you find most impressive about them?

They have a really good design team. I’ve been impressed with how well they can take our ideas and put them into action. They’re creative, they hear our feedback, and they come up with unique ways to present data and create an experience on the platform.

Are there any areas they could improve?

No. I’ve never been happier with an outside firm.

Do you have any advice for potential customers?

New clients should make sure they have team members who can focus on the business side of the project. Praxent can do great things as long as they get good feedback, so it’s important that the business side is involved.

Introduce your business and what you do there.

We’re a nonprofit that builds criminal justice software.

What challenge were you trying to address with Praxent?

We engaged them to help us with the UX design component.

What was the scope of their involvement?

Praxent has been responsible for helping us determine the UX design across a criminal and civil court case management system. They conducted user interviews, looked at old systems, and observed them doing their business.

From there, they created mockups and clickable prototypes and made sure that they met the business needs and were technically feasible to implement.

What is the team composition?

We’ve worked with six teammates including UX designers, delivery managers, client relationship managers, and other folks to make sure that the engagement went well. 

How did you come to work with Praxent?

I had worked with one of their executive-level folks, so I knew that he was capable and smart and that any organization he was associated with, I’d probably want to work with. We did some interviews with him, Praxent did a proof of concept (POC), and we hired them. 

How much have you invested with them?

So far, we've spent $215,000.

What is the status of this engagement?

We began working with them in July 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Our customers are very pleased with our UX design, as well as ultimately the software we developed based on the designs and other business rules. We’re very happy, too. 

How did Praxent perform from a project management standpoint?

Their project management is great. 

What did you find most impressive about them?

The team’s commitment to being successful and in turn helping us to be successful is impressive. Their ability to pick up the business domain in terms of understanding criminal justice terminology is impressive. They’re very efficient at getting up to speed on the terminology and understanding the business process.

Are there any areas they could improve?

No, not at the moment.

Do you have any advice for potential customers?

Have common expectations. Both parties need to understand what success looks like. 

Introduce your business and what you do there.

I’m a project manager at a university. I work for the Department of Medical Social Sciences.

What challenge were you trying to address with Praxent?

We engaged Praxent to create the UI and UX for the new app that we’re creating. We have a contract with the federal government to create new tests that will be used to evaluate cognitive and motor development of infants and toddlers, ages 1–43 months. While we were creating these tests, we realized that the UX will be an important factor in people maintaining interest and doing those tests. We wanted to find someone who had experience in developing mobile application UX, and we chose Praxent.

What was the scope of their involvement?

We created high-level storyboards for each of the tests. Each test had a scientist assigned to it, and Praxent met with them one-on-one and conducted an interview. They asked questions related to what the test is measuring, who the target audience is, why the scientists are doing these tests, and what the expected outcomes are. Then, Praxent looked at the storyboards we created, and we had a discussion. 

They delivered a low-fidelity wireframe for the tests. The final deliverable was high-fidelity screens that our internal programmers could use to program iOS-based tests. The tests will run on iPads.

What is the team composition?

I worked with Kelly (Client Partner) to set up the contract and sign all of the paperwork. She also attended all of our meetings. They had a technical project manager, Rob (Principal Delivery Lead), and a couple of designers. One designer created low-fidelity designs, and he was the one who conducted the interviews and gathered requirements. Another designer was responsible for the high-fidelity design.

They also had an iOS expert, whom we didn’t interact with one-on-one. Before they delivered designs to us, they ran them by the iOS expert to make sure that everything they were suggesting would work seamlessly in iOS. One of our requirements was to use native iOS features whenever possible. For instance, if there was a transition from one screen to another, we wanted it to be a natural iOS transition. All of their designs were reviewed in-house by their iOS expert.

How did you come to work with Praxent?

We had some colleagues who’d worked with them on designing an interface for an iPad-based test. We contacted Praxent and liked what they had to offer. 

How much have you invested with them?

It was roughly $80,000.

What is the status of this engagement?

Our work went from May–July 2020. The whole engagement lasted about nine weeks.

What evidence can you share that demonstrates the impact of the engagement?

I’m a project manager myself, so I was focused on budget and timeline. Praxent delivered everything they promised on time and slightly under budget, which is as good as it gets.

How did Praxent perform from a project management standpoint?

We communicated via email and face-to-face meetings. I believe they had some other channels, but it was our preference to use email, and that worked just fine.

What did you find most impressive about them?

They were very easy to reach. Anytime we needed to raise anything, we had a call with them within an hour or two. They were easy to work with, delivered everything on time, and listened to our feedback. 

Since we completed the project with Praxent, a couple of minor things have come up as we’re programming, such as additional clarifications and even one design slightly redone. That was no problem at all; they took care of it within half a day of us requesting it, so that was very nice.

Are there any areas they could improve?

I thought that there were sometimes too many people on the call, but I know they have their methods and procedures. Since everything came in on budget and we were very happy with the results, that was fine, but we were initially surprised that whenever we had a call, there were at least three people on it.

Any advice for potential customers?

They know what they’re doing. Just follow their suggestions, and you’ll get a good product.

Introduce your business and what you do there.

I’m the VP of business development and marketing for a medical professional liability insurance carrier.

What challenge were you trying to address with Praxent?

We were restructuring, rebranding, and renaming the company. During this complete overhaul, we also wanted to redo our website. We engaged Praxent to develop our member and producer portals on our public website.

What was the scope of their involvement?

Praxent built the portals for us from scratch. Their team designed the UI/UX and connected the portals to our underwriting software. This enables the portals to access information.

Praxent worked with our third-party vendors to develop the portals’ additional requirements. The portals needed different functions as one was for our members and the other was for the producers. For example, the members portal required a payment feature. To pay their bills online, they had to go through a third party.

What is the team composition?

I worked with Kelly (Client Partner) as well as Garrett (Senior Delivery Lead).

How did you come to work with Praxent?

We hired a COO who engaged Praxent to build a portal for his previous company. As he loved the experience, he recommended them.

How much have you invested with them?

We spent about $350,000 on this project.

What is the status of this engagement?

We contacted them in January 2020, and we worked with them through July on this current project. I look forward to continuing to work with them.

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have metrics because we haven’t launched the portals. However, I loved their work. Compared to what we had, what they delivered is great.

How did Praxent perform from a project management standpoint?

We had weekly meetings with Garrett and his team. Every week, we went through where we were from a budget standpoint. They always kept me up to date and showed me their work along the way to get feedback. Their communication was excellent.

What did you find most impressive about them?

They’re a knowledgeable and strong team that was a pleasure to work with. I don’t know a lot about building portals, and they were helpful in keeping me informed. Their team took the time to answer any questions that I had. They communicated with our third-party vendors and kept me up to date on their work together.

Are there any areas they could improve?

No, I don’t think so. It was a little expensive, but you get what you pay for. Although I had limitations on what I could spend, they were great about telling me what I could get for that budget.

Do you have any advice for potential customers?

Be open about what you like and don’t like. They want customer feedback and will go over and beyond to give you what you want.

Introduce your business and what you do there.

I'm the Project Manager for a private investment management company.

What challenge were you trying to address with Praxent?

My company undertook a project to develop a new digital client site. Our legacy site had not been refreshed in more than 10 years. The decision was made to develop a new platform to not only achieve our MVP goals but that would allow us to evolve in order to meet our client needs over time. This was the largest project our firm had ever taken on.

What was the scope of their involvement?

Praxent provided a solutions architect to help us architect and design what our new site would look like from a technical perspective. They also provided development resources from both Linux and .NET backgrounds. Praxent’s team developed the frontend with React. They provided DevOps resources that helped us design a framework, choose a deployment strategy, and get that in place for both our client and public sites.

We’d done quite a bit of the site design with another company, so Praxent came in on the technology side and helped us design what the backend would look like from architecture and development perspectives. In the past, we hadn’t shown our models or allowed our clients to be able to build models on their own, and Praxent helped us bring that functionality onto the site.

What is the team composition?

At our peak, we had six Praxent team members on staff, and I was their project manager. We worked closely with both Chris (Director of Operations) and Kevin (Managing Partner). 

How did you come to work with Praxent?

They had helped us in the past with a much smaller initiative, and we’d had a really good experience working directly with Kevin. For this project, we looked at a couple of companies, and we felt like Praxent would be a good fit for what we needed. We had to identify several resources through our interview process, which included developer testing. Praxent was able to quickly find matches for us, even when we needed to ramp up on certain parts of the project on short notice.

How much have you invested with them?

I can’t disclose that at this point, but they’ve definitely been able to work with us and find the best fit for our budget and the goals of our project.

What is the status of this engagement?

For this project, my company began working with Praxent around the end of 2016. In total, we’ve probably been working with them for about four years.

What evidence can you share that demonstrates the impact of the engagement?

One of the things that anyone is tracking when they launch a website is how many issues there are and how many clients are having problems accessing the site. We were completely staffed for two weeks around the time of the launch, and we had zero major issues. Since Praxent had a significant impact on the site’s development, I think they were also a big part of us not having any major issues during launch.

Ongoing, we’re gathering and continue to gather analytics from our old site as we completely retire it, and then analytics from usage on our new site. What we’re seeing is exactly what we were hoping for: better adoption rates, so we’ve been able to drive people back to our site more times per month for longer periods each time. Again, without Praxent’s help on the development side and then their questions and feedback along the way from the management side of the house, we may not have gotten to where we are today. Also, adding the modeling functionality to the site was a huge win for us.

How did Praxent perform from a project management standpoint?

Because it was such a large project for us, we kept in touch with both Chris and Kevin. When I dealt directly with them, they were extremely responsive. This was a very large effort for us, so Kevin and I met on a bi-monthly basis to touch base on milestones, issues, and anything that was high-risk. Whenever we had questions on invoicing, Chris was always quick to respond. From that perspective, they were at the top of their game. 

There were many contracts that needed to be extended due to how our HR and legal teams do things, so being able to be in touch with Chris and Kevin every week was necessary. They were always really quick on responses and edits to contracts. They helped ensure that we met all of the scope items within our MVP.

What did you find most impressive about them?

I think the most noteworthy thing about working with them is the fact that they’re not one of these huge nationwide companies; rather, they have an interest in your project because they’re here locally. They will take more of a vested interest in not only finding you talent but also checking up along the way. If something isn’t right, they’ll come on-site to talk through what changes can be made.

Are there any areas they could improve?

Although being a local company is great from my perspective, one of the things they will naturally have a challenge with is finding all local talent. That was not a requirement of ours, but had they been able to find mostly local talent, I think we would’ve been able to extend some of the contracts even longer, whereas some of the talent that they sent us was nearshore. From our HR and legal perspectives, we try to keep some of those contracts to certain time parameters.

Any advice for potential customers?

Set a time for you to check-in with your point of contact. The bi-monthly checkpoint helped us clear up communication rather quickly.