Propr Design

Introduce your business and what you do there.

I’m the owner of a fundraising firm.

What challenge were you trying to address with Propr Design?

We initially hired Propr to rebuild our website.

What was the scope of their involvement?

Propr led an extensive branding process to determine our brand values, mission, and audience. Their team designed a whole brand kit including a logo, business cards, and letterhead.

Then, they used that brand foundation to create a website that showed who we are and what we do. Their team created wireframes and sketches to start the development.

What is the team composition?

Bobby (Founder) and another person led the branding process. When we started on the website, I worked with Bobby and two other people. 

How did you come to work with Propr Design?

Bobby and I were in a Goldman Sachs 10,000 Small Businesses cohort. When I started to consider this project, I reached out to him. I loved his approach. I could complete the project in stages at an affordable rate. It was honestly one of the best decisions that I’ve made.

How much have you invested with them?

We’ve spent about $15,000 on their services so far.

What is the status of this engagement?

We started the branding process around July 2018 and then took a break. Later, we worked on the website and continue to work together.

What evidence can you share that demonstrates the impact of the engagement? 

The website matches who we are and what we do. More importantly, it shows why we do what we do. It attracts the type of client that we can help the most.

Our website traffic definitely increased. Multiple people complimented the website and reached out to Bobby because they loved the platform so much. I continue to work with them on different projects as I’m able to do so.

From an internal perspective, the website actually made me more excited about my company. It’s easier to pitch clients because the website reflects my company. It’s clear, genuine, and well-presented. This engagement changed a lot for us.

How did Propr Design perform from a project management standpoint?

Propr walked me through different processes. They’re clear about the deliverables and timeline. Their team is also clear about my deadlines to make sure that we stay on top of those timelines. It’s been great.

They listen. Their team took what I gave them and made it into a product.  Going through the branding process with them was key to our collaboration. It not only let us get to know our company but also helped them to get to know us. It was a full and seamless collaboration.

What did you find most impressive about them?

Their team works intentionally, so there wasn’t a hodgepodge approach. They had a process that worked, which helped us to achieve my goals. I trusted them to do that. Our collaboration was the best thing I’ve done.

Are there any areas they could improve?

I can’t think of anything in particular.

Do you have any advice for potential customers?

Trust them and their process. Be authentic. If you do those things, you’re going to come out with results that are valuable to you, your company, and your clients.

Introduce your business and what you do there.

I own a consulting group. I’m essentially the principle and marketing strategist.

What challenge were you trying to address with Propr Design?

Great branding takes marketing much further. I’m relatively new in the consulting field, so I entered a branding workshop with Propr Design. I wanted to identify my audience and potential customers better.

What was the scope of their involvement?

Their team provided guidance during the two-day bootcamp. Propr Design provided key action points and recommendations for my communication strategies.

What is the team composition?

Bob (Founder) was our main contact.

How did you come to work with Propr Design?

Bob is a colleague of mine. We’re in a networking group. At the time, he was advocating his company’s workshops. Even though, I was focused more on the marketing lens to my business and was going through a few challenges. I felt that going through this workshop would be beneficial to serve my ideal clients.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

The workshop was in November 2019.

What evidence can you share that demonstrates the impact of the engagement?

I would recommend the workshop to anyone that owns a business. The bootcamp emphasized my core values and refined that language to convey them from a marketing standpoint better.

Since the workshop, I saw an immediate impact on more business. Being able to communicate our core values and the potential of our company has attracted customers.

How did Propr Design perform from a project management standpoint?

It was great. What they advertised the bootcamp as is what I got from a deliverable standpoint. I felt as a customer through that process, and then initially going through the registration, everything was outlined.

What did you find most impressive about them?

Their attention to detail sets them apart. They tie in how brand identity correlates to audiences beyond the creative aspects.

Are there any areas they could improve?

From my standpoint, no. They follow-up, which I think is a great added value to their services.

Do you have any advice for potential customers?

Be ready to step out of the box of how you view your business. Put on the lens of your customers. Come into the workshop with an open mind.

Introduce your business and what you do there.

My organization is a substance abuse disorder recovery services program.

What challenge were you trying to address with Propr Design?

Our goal was to navigate the process of creating a web-based platform.

What was the scope of their involvement?

They were tasked with clearly displaying the brand and culture of the company, which is all community-based, on the web. Their team took the design and function requirements that we had and then built the site from the ground up.

What is the team composition?

We worked with four people from their team on the project, two of whom we communicated with directly.

How did you come to work with Propr Design?

Someone in my network referred them to us and said they did great work. We reached out and gave them a shot, and they performed well so we continued working with them.

How much have you invested with them?

We spent a total of about $12,000.

What is the status of this engagement?

The project lasted from about November 2019–February 2020.

What evidence can you share that demonstrates the impact of the engagement?

Propr Design delivered everything that they said they were going to do, both in terms of the deliverables themselves as well as the schedule that they promised to deliver them on. Everyone who has had the chance to see the results of their work so far has said that it is truly exceptional.

How did Propr Design perform from a project management standpoint?

Their team did a great job of handling the work. We used Trello to collaborate and make sure that everyone was always staying on top of their work.

What did you find most impressive about them?

Their ability to follow through on everything they claimed was a huge asset to our work.

Are there any areas they could improve?

No, I really think their work and execution was about as good as it could have been.

Do you have any advice for potential customers?

As long as you are clear about your ideas and what you want to be delivered, they will deliver it.

Introduce your business and what you do there.

I’m the CEO of a startup e-commerce brand that develops animal food products for people’s pets.

What challenge were you trying to address with Propr Design?

We have a new brand that we are launching, and they have been providing the artwork for different product labels in that brand.

What was the scope of their involvement?

We worked with their artist to develop four different designs to contribute to our product launch. The food supplements themselves are being sold in resealable standup pouches, and they provided the artwork that would go on those bags based on the design requirements that we provided to them.

What is the team composition?

I’m not sure if there were multiple people involved, but we communicated directly with Bob (Founder) on the project.

How did you come to work with Propr Design?

Our company found them through word of mouth referral from another branding agency in the industry who knew that they did really good work.

How much have you invested with them?

We spent between $3,000–$7,500 in total.

What is the status of this engagement?

The work lasted from March–April 2020.

What evidence can you share that demonstrates the impact of the engagement?

We sent over our brand story and statement and they were able to deliver on those incredibly quickly. We had the first design in our hands the next day, and the next three the day after that. The process of tweaking those from there was incredibly efficient as well, so we were all very pleased with the quality of work that was provided.

How did Propr Design perform from a project management standpoint?

Their level of communication is truly superb. We laid out our requirements for them as well as we could, but he did a better job of communicating back to us what we were trying to tell him. He had four people giving him different inputs and somehow, he was just able to turn that into a working label faster than we could have ever expected.

The whole team was incredibly professional as well. They were easy-going when we needed to change things and understanding when our manufacturer went back and forth about their requirements. They even did a great job of working around the industry regulations that we have.

What did you find most impressive about them?

Our team is four people, and it can be really hard to get all four of us to agree on anything, especially when it comes to design. His ability to incorporate everything we wanted into a simple, aesthetic design was truly impressive. They took the phrase ‘a picture is worth a thousand words’ and made it a reality.

Are there any areas they could improve?

I really don’t have anything negative to say about the entire experience. Not only did they deliver, but they did it with a level of experience and class that you don’t experience in almost any business engagement.

Do you have any advice for potential customers?

I would absolutely recommend them to anyone who can afford their services. Tell them everything that you want, and they will make it work, and don’t be afraid to give honest feedback because they can handle it and incorporate it as well.

Introduce your business and what you do there.

Our company delivers data organization and analytics platforms for Fortune 2000 companies using AWS cloud.

What challenge were you trying to address with Propr?

We were looking to develop a website with better marketing and design that could help us acquire new recruits and new clients.

What was the scope of their involvement?

They started by building out the website for us, but have done everything from creating blogs, case studies, and white papers to enhance our social media presence, as well as helping us host a really great series of happy hour and networking events. The project evolved over its course, initially covering the website and its content, and eventually expanding to covering a variety of those kinds of resources to improve our brand reputation.

What is the team composition?

We worked with about 5 members of their team in total.

How did you come to work with Propr?

One of our goals for the project was to work with another small company, and they had a very similar mindset to ours from the beginning, so the partnership really just made sense.

How much have you invested with them?

The total project cost has been somewhere between $10,000–$50,000.

What is the status of this engagement?

Our engagement with them lasted from around June 2018–February 2020.

What evidence can you share that demonstrates the impact of the engagement?

A lot of the recruits we are getting have more excitement about working with us because of the impression they get from the website that we are an up-and-coming company, so I think we’ve made our image on the web a lot more accurate in that regard. I’m not sure about the exact numbers, but I think we’ve seen an overall increase in the number of people wanting to work with us as well.

How did Propr perform from a project management standpoint?

They work with us through Slack, so any time I need to get a hold of someone, it’s really easy to get a response, whether on there or through a phone call or email. They also make use of Trello for tracking milestones and the status of various parts of the project, which has made it really for us to stay up to date and come into our weekly calls more informed and ready to make progress.

What did you find most impressive about them?

Bob, in particular, is really cutting edge, and he stays on top of all the marketing updates and trends out in the world. He is always bringing new ideas to the table and is excited to show us what we can achieve with each new technique. Their whole team is fast-paced, easy to get a hold of, and always willing to work with us to achieve our goals.

Are there any areas they could improve?

No, I really don’t think there’s anything they need to improve. They provided everything they told us they would be able to do, and more.

Do you have any advice for potential customers?

Come to the table with an open mind, because they are able to provide a lot of great ideas that will make your project even better. Once you get started, be ready to work with them because they are really going to go to work for you.

Introduce your business and what you do there.

I’m the CEO of a small software development company. We work with low code development tools to help our clients build custom software.

What challenge were you trying to address with Propr Design?

I needed help with branding for my company.

What was the scope of their involvement?

Propr Design held a three-day long branding workshop that I attended. The outcome of the workshop included a brand evaluation and ideas for where my brand is headed. They helped to create a set of keywords that represent my brand.

What is the team composition?

I worked with two people during the workshop.

How did you come to work with Propr Design?

I found Propr Design through my network. Bob (Founder) and I belong to the same business networks. I decided that I wanted to work with him through talking with him.

How much have you invested with them?

I spent about $3,500 on their services.

What is the status of this engagement?

We collaborated in November 2019.

What evidence can you share that demonstrates the impact of the engagement? 

We were able to think through what I wanted my brand to be. We came up with a set of keywords and ideas that encapsulated my brand. Since the workshop, I've used the evaluation on a weekly basis. We received good feedback from customers, so I’m happy.

How did Propr Design perform from a project management standpoint?

We communicated via e-mail and had in-person meetings. They completed all of the tasks that their team committed to completing. Their work was done in a timely fashion, so they performed well.

What did you find most impressive about them?

Propr Design has the expertise to help people develop their brand identity.

Are there any areas they could improve?

No, nothing that I can think of off the top of my head.

Do you have any advice for potential customers?

You have to be engaged in the process. As long as you’re ready to participate fully with them, you’ll get value out of working with them.

Introduce your business and what you do there.

I’m the chef and owner of Sally O’s, a restaurant.

What challenge were you trying to address with Propr Design?

Since we’re just opening, I hired them to create our website and do our branding.

What was the scope of their involvement?

Propr Design is creating our website. They are also working on all of our branding. They are designing variations of our logo and cocktail and food menu templates. I took the lead in the creative direction of the website and logo.

What is the team composition?

I work directly with Bob (Founder) and one other person.

How did you come to work with Propr Design?

I’ve known Bob for a long time and I like him as a person. I’ve seen the work he’s done for other businesses, so I reached out.

How much have you invested with them?

We’ve spent around $5,000–$10,000.

What is the status of this engagement?

We began working together in December 2019 and the work is currently ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Our website just went live last week. Everyone who works internally loves it and thinks it's very in line with our brand. Everything has been super positive so far.

How did Propr Design perform from a project management standpoint?

They’re great. They’ve been really responsive if there's anything I need to have changed. When I needed to have business cards done before I went out of town, Bob was really on top of it and had them to me quickly.

What did you find most impressive about them?

They work well with my weird ideas and they understand the fact that I’m very particular about how I want things done. It is important to me that the website portrays how I want people to feel when they walk in the building, and they do a great job with it.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Communicate well with them and be open and honest about what you want. The more communicative the better.

Please describe your company and your position there.

I am the founder of the company.

For what projects/services did your company hire Propr Design?

I hired Propr Design to redesign my branding and website.

What were your goals for this project?

I wanted to create a professional image.

How did you select this vendor?

Bob (President & Creative Director, Propr Design) and I went through the same small business program. We had a good conversation, and he quoted a fair price, so we started right away.

Describe the project in detail.

Bob interviewed me to get to the root of my services, appeal, and market advantage. Together, we selected the design and colors for the website and logo. Propr Design also wrote content and gave instructions on how to edit the website on WordPress. My services are nuanced and hard to describe, so it took a lot of conversations to hone in on what needed to be published. We worked back and forth on the copy, layout, and images.

What was the team composition?

I worked with Bob and his sub-consultant copywriter.

Can you share any outcomes from the project that demonstrate progress or success?

I have received many compliments on the website.

How effective was the workflow between your team and theirs?

It was great. The Propr Design team was responsive. Bob was patient and asked thought-provoking questions.

What did you find most impressive about this company?

I was impressed with how quickly Propr Design achieved quality results. I thought it would be a long, painful process, but Bob was efficient. I also loved his creativity. He even came up with an awesome catchphrase for the firm.

Are there any areas for improvement?

His office doorbell is not a good way to reach him. He needs to talk to his landlord.

Please describe your company and your position there.

The Red Stairs is a creative agency dedicated to content. We create it, manage it, plan it, and use it strategically to help our clients attract great customers. I'm the company owner, responsible for content strategy and development.

For what projects/services did your company hire Propr Design?

My client was a large marketing agency that wanted case studies for its sales team. We developed the content and engaged Propr Design to create a visual language and execute the graphic design.

What were your goals for this project?

I wanted the designs to support and enhance the stories we told and show the quality of my client's work. The client wanted collateral that would help the sales team close new deals.

How did you select this vendor?

I had worked with Propr Design before and was always impressed with the quality of their work and their uncanny ability to translate client needs into visuals. They always deliver highly creative work that is appropriate for the client and market. I'm fussy about the partners I bring to my clients, but I knew they would be a great fit for this project. 

Describe the project in detail.

They reviewed existing collateral and created graphic designs for case studies. The new look reinforced the copy and expressed the quality of work my client does for customers. 

What was the team composition?

The core team had an account manager and designer. The owner oversaw the entire project.

Can you share any outcomes from the project that demonstrate progress or success?

My client was so happy with the designs that they began working directly with Propr Design on new projects. We continue to collaborate with them on case studies and marketing collateral.

How effective was the workflow between your team and theirs?

Propr Design was responsive and easy to work with. They kept the lines of communication open. The workflow was smooth and organized, which made it fun. Even though we were independent, we worked together to deliver seamless service.

What did you find most impressive about this company?

Propr Design was highly creative. They listened carefully to our challenges and goals, then turned projects around in good time. I was always well-informed. I work with many graphic designers, and they stood out from the crowd.

Are there any areas for improvement?

Propr Design provided an excellent service. I can't say enough nice things about them. It's always a pleasure to do business with them, and I look forward to working with them on many future projects.

Introduce your business and what you do there.

I’m the founder and CEO of a nutrition company. We manufacture minimal-ingredient energy bars.

What challenge were you trying to address with Propr Design?

We hired Propr Design to create a brand foundation guide. Our company had an established brand, but we never did a deep dive into our identity and values. The PDF document needed to communicate our values to our business partners and articulate the voice of the company via color palettes.

What was the scope of their involvement?

We had a few meetings at their office, spending 3–4 hours going through questions, looking at customer reviews, and putting up Post-it notes. Propr Design leveraged constant word modification to deliver the customer research guide. The final document detailed customer types, their pain points, and desired solutions. Since our company is trademarking the content, we can’t disclose the tagline or too many details about the work.

What is the team composition?

We worked with two people.

How did you come to work with Propr Design?

We received a recommendation from another vendor that couldn’t fulfill our scope requirements. I had interviewed about four other companies but chose Propr Design due to their proximity. Additionally, the team had fair prices and a comparably smaller size. We conducted phone interviews and met for lunch before signing an agreement.

How much have you invested with them?

We spent between $6,000–$10,000.

What is the status of this engagement?

We worked with them from March–April 2019.

What evidence can you share that demonstrates the impact of the engagement?

The discussions were the most fun I’ve had working on the business. We came away from each session with new and exciting ideas for the brand’s future. It’s no surprise that our team received customer segments and taglines that we couldn’t have gotten with another agency.

Although we haven’t implemented Propr Design’s recommendations, the tagline had already ignited renewed energy with our investors. We expect to raise a significant amount of capital in the next few weeks.

How did Propr Design perform from a project management standpoint?

The team’s hands-on approach lent itself to rigorous discussions and feedback. Our side maximized results by questioning their recommendations at each stage. We’re now in a good position as a result of that interactive process.

What did you find most impressive about them?

Bob (Founder, Propr Design) has a great mind and demeanor. His process maximized the branding exercises’ potential.

Are there any areas they could improve?

No. We constantly pushed the limit to get to the point we wanted, but that wasn’t necessarily a bad thing. Propr Design was a good fit for that approach.

Do you have any advice for potential customers?

Clients should accept the first-draft deliverables because that equates to giving up value. Do a deep dive into each item to ensure phenomenal results.